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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Perfect customer service
Perfect customer service! Simple and quickly answered my questions and very positive attitude
Insurer: Sonnet
By: Bev Dicks
Insurance Review
Pets Plus Us has provided us medical coverage for almost 2 years now. Our 2.5 year old Frenchie has required a number of (thankfully) mostly small treatments/procedures. Coverage and exclusions were made relatively clear, and all claims made that we expected to be covered (based on the policy) were covered with approval usually only taking a few days. Anytime we called in for assistance, the staff have been knowledgeable, friendly, and very helpful, including advising us to submit claims even when we were in doubt as to coverage. At least once we did receive coverage when we were worried we might not, resulting in a pleasant surprise.
Insurer: Pets Plus Us
By: Tom
Great Investment
My dog is the sweetest guy in the world but is also a complete dummy with no sense of self preservation. Healthy Paws has had to cover the cost of multiple of his shenanigans and has always paid out promptly according to the terms of my plan with no fuss or back and forth. Highly recommend.
Insurer: Healthy Paws
By: Karen Rhorer
They have responded to my requests on…
They have responded to my requests on time!
Insurer: Spot
By: Sandy Camacho
Your customer service is the best I…
Your customer service is the best I have experienced. Quick responses and updates posted in a timely way.
Insurer: ASPCA
By: Jacalyn Turnshek
Everything is very simple to understand…
Everything is very simple to understand (submitting claims, user interface, policy information). I have had no issues with claims being processed and covered per the policy. I would recommend Fetch to others for sure.
Insurer: Fetch
By: Samuel Chappelle
I wouldn't ever recommend any other…
I wouldn't ever recommend any other insurance company but Sonnet. They are so amazing
Insurer: Sonnet
By: Jenny Markey
I wanted to change the payment source…
I wantted to change the payment source for my dog's insurance. When I spoke with the previous payment source I had specified which of my two accounts I wished to use for this. The source then proceded to transfer the account which was directly against my wishes. When I called to speak with that source and told them to move the account back to the account I had specified, they did not do so hence the desire to change the payment source. It lookslike the transfer was successful. Am most grateful to ASPCA!
Insurer: ASPCA
By: MWechsler
What a load of junk
What a load of junk. I am an insurance agent and these people do not make it clear that preventative is not covered in your policy. Paid premiums expecting to be reimbursed for those items only to find out those things were not covered. Though, they could be for an extra $50 some odd dollars per month. The premiums on 3 small dogs were already $109 per month. Highly recommend steering clear. Lucky I have not gotten around to calling the State DOI.
Insurer: Healthy Paws
By: Donna Pierce
Great experience
My claim was filed and paid faster than my human insurance. I am so impressed. Also, it was really nice having customer service reach out after I first enrolled.
Insurer: Spot
By: Pamela