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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Fast claim payment-less than a week…
Fast claim payment-less than a week turn around!
Insurer: Pets Best
By: Peggy V
I would give them a zero star rating
I would give them a zero star rating. I paid thousands of dollars and when it came to submit for a claim they indicate it’s pre existing conditions or the deductible of $500 has to. E met each year. Well if you think about it you never get them to pay especially if your pet see a vet once a year for routine check up and due to the yearly deductible they never pay you back.
Insurer: Pumpkin
By: Shirin Ighani
Sonnet is a great place for auto…
Sonnet is a great place for auto insurance
Insurer: Sonnet
By: matthew marshall
exceeded my expectations
Quick and painless, and plenty of knowledgeable help to guide you through the process, prices are comparable and in some cases cheaper than other insurance companies.
Insurer: Sonnet
By: Glenn Marshall
Disappointed in Service received
I have to say I am disappointed in the service I have received this week. The last person I talked to yesterday it seem like I bother her and she was not happy about explaining to me how to submit proof of no other coverage for pet. When I called Monday checking on the claims that showed pending, I feel like I should have been told what was needed. I could have provided that information on Monday instead of yesterday.
Insurer: Nationwide
By: Phyllis Campbell Lucas
Okay, but too much inconsistency
Was good the first year but now it seems I constantly get claims denied for all kinds of different reasons? Never the same answer on why from the reps I speak to? Inconsistency big time lately? Once you have any pre existing, they figure they’ve got you stuck so the denials begin I guess. It’s always about the almighty dollar I guess with all insurance companies. Sad. 😞
Insurer: Figo
By: Victoria
Wanted my payments monthly
Wanted my payments monthly, but was charged for a year.
Insurer: ASPCA
By: Linda Sharpe
improper claim denial under a veil of pre-existing illness
Our claims were denied right off the bat for an ear infection that was diagnosed after the start of our policy because our dog had had an ear infection once prior over a year ago. It was listed as a Pre-existing condition. Currently holding them to task for that.
Insurer: Embrace
By: Carmen Pulotu
LOVE Figo!!
I have 2 dogs. One under Figo and the other under Petplan. I would have rated Figo as 5 stars but have limited experience with Figo and I only used the policy once to submit a claim that would be applied to my deductible. However, processing the claim took less than 2 days and my interaction with Figo customer service has also been outstanding. WOW!! My other dog has multiple pre-existing conditions so he is stuck with Petplan. Petplan has gone downhill for years now. Processing claims with Petplan takes 2-3 weeks even tho the deductible has long been met. Petplan's customer service leaves a lot to be desired.
Insurer: Figo
By: KR