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Made my first claim on a Thursday…
Made my first claim on a Thursday evening and had my payment on Tuesday morning. It was simple and easy to understand. So far I am very pleased with Spot.
Insurer: Spot
By: Tina Villaviray
METLIFE HORROR STORY
There was a near-death experience for my 4-year-old cat in January. I was fortunate to have planned ahead buying insurance for him. I regret buying it through MetLife. In order to verify coverage and the timing of claim settlement, I contacted MetLife and was told that that filing claims was simple, and that payments would be processed promptly. After nearly three months, I have finally got his $5,000 claim payment. The app gave the impression of being both user-friendly and informative at first; after all, it informed me that my claim had been granted and that my funds would be paid within days. On the first contact, there was some misunderstanding and the person gave the vague instructions to "check my mailbox" because they were unsure of where the payment had gone. Following a second contact, I was informed that additional documentation from his visit was required, which I promptly provided. On the third attempt, I was informed that the vet had made a mistake in his record regarding the timing of his last vaccine, even though he was experiencing an acute pancreatic episode. I was told to submit more paperwork that day to clear things up. The next call confirmed that the last instructions were in error and that the funds were en route. The next call was to clarify that it would take 45 days for the appeal to be reviewed. On top of the $10,000 vet cost, I have already paid about $400 in interest. The app provides inaccurate information and requires persistent follow-up, which significantly prolongs the claim process. It is their carelessness that has caused all of this, so I wish they would pay my interest charges. This has the potential to completely devastate someone's life.
Insurer: MetLife
By: Roxanne
Easy to use and user friendly.
Easy to use and user friendly.
Insurer: Spot
By: Chad Johnson
Quick and attentive!
Quick and attentive! Easy to work with!
Insurer: Pumpkin
By: Karla Arreola
Kyann LeViner
Kyann LeViner, was amazing! She explain the details of the policy and changes very well. Which I was able to take notes and remember the information she provided.
Insurer: Fetch
By: Niki
It's so simple
It's so simple. Everything is made simple by this company, including submitting a claim and receiving the payments. Thank you for being so prompt and professional
Insurer: Spot
By: FMD
Great insurance
I'm so glad that I got this insurance. They are right on the ball, the review the receipts I sent in and next day it was approved and in 1 or 2 days the money is in my account. Spot Insurance is spot on!!!
Insurer: Spot
By: Angelika Kuerlemann
Great process
I’m pleased with all aspects of this insurance. Claims are processed quickly and mailed in a timely fashion. I recommended Spot insurance to everyone with a pet.
Insurer: Spot
By: Scott Myers
Every one at Pumpkin is awesome!!!!
Every one at Pumpkin is awesome!!!!
Insurer: Pumpkin
By: customer
Dont waste your money
I purchased this policy for my pet and every claim I submitted it was denied and sent a preexisting explanation. Example: if your pet has a little buildup on a tooth they will call this dental disease and its NOT! Unless you start your pet out as a puppy or kitten, its definitely not worth giving your money away and you are basically donating to the company. I would recommend starting a savings account for your pet and place what you pay for a premium in that account vs. making payments to Embrace. Do your research there is several complaints online and people had a similar experience. It seems the last year they have been denying more claims, which makes you question a company's ethical practices. Do your homework if you feel you truly need pet insurance. Even veterinarian offices don't really recommend the insurance because they see this happen constantly.
Insurer: Embrace
By: JA