209,963+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,963 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great company
With all the problems Iâve had with the Vet. you guys always pull through.
Insurer: Trupanion
By: Arthur
very helpful good customer service
very helpful good customer service
Insurer: Trupanion
By: Jennifer
Great Pet Insurance Company
Very easy to submit claims and quick turnaround on approval.
Insurer: Trupanion
By: William
They have been a very good insurance company for both of our Jack Russells .
They have been a very good insurance company for both of our Jack Russells . They are quite prompt with payment and seem to be very caring about our animals when they have had health problems.
Insurer: Trupanion
By: Susan
Had some invoice processing issues
The first time I submitted my invoices on the website, I got the initial emails saying they were received. But weeks went by and nothing happened (and I didnât contact customer support sooner due to message at top of web site indicated system upgrade was slowing claims). When I did call, agent had no record of the invoices and suggested that app was more reliable for invoice submission, noting I should have received a follow up email a couple of days after the initial email. When I resubmitted them, they were process quickly and indicated they were paid, but no money was deposited into my bank account. So I followed up with customer support again and I was told they attempted to send funds to me but my bank had no record of the account number ( I accidentally transposed the last two digits). Iâm told a check was sent instead. My frustration comes from the lack of communication about the bank issue. If I hadnât followed up with customer support, I would not have known there was a check sent to me. I couldâve corrected my account number if I received an email notifying me about the problem with the bank account and now, after waiting well over a month from my initial submission, I have to pray the check isnât stolen and washed in my local post office because there is someone rogue working there. Iâm only giving a high rating on the claim because customer support when contacted was always helpful,and because I know how fast claims are processed when paid directly to oneâs vet ( which in this case wasnât an option).
Insurer: Trupanion
By: Elissa
Shannon provided kind courteous and knowledgeable assistance to me & Bootsie.
Shannon provided kind, courteous and knowledgeable assistance to me & Bootsie.
Insurer: Trupanion
By: Bonnie
You get what you pay for!
My vet is now able to process my claim as I check out. I receive a text almost instantly from Trupanion, stating they are reviewing my claim. They then reply again, very promptly, with what they will cover and I pay the difference to my vet. So easy, I love it. Highly recommend! Only caveat is the costâ¦.. but itâs so true when you say you get what you pay for!
Insurer: Trupanion
By: Lynn
Love Trupanion Service!
it was quick and easy
Insurer: Trupanion
By: Deb
Best Pet Insurance
I send in the forms, they review the claim in a timely manner and send a check. The best pet insurance there is.
Insurer: Trupanion
By: Donna
Trupanion review
I am usually not one to complain, but I was first put on the phone with a woman with a southern accent. I think her name started with an S, maybe Sharron or Shannon? She was extremely rude to me when I told her I picked up my kitten from a breeder the day prior in a state that I do not live in. She told me I needed to be honest and that I was lying to her over the phone. She then pretended to not hear me and told me to call Trupanion back to be connected to another advisor which I did. I had no issues with the next person I was on the phone with. He was very kind and understanding. He helped me get set up with Trupanion quickly.
Insurer: Trupanion
By: Miranda