224,949+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,949 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Affordable and Efficient
An affordable pet insurance plan that is easy to navigate. My first claim was processed quickly and efficiently. Would highly recommend.
Insurer: Figo
By: Rachel Kelmanson
The Worst Service I Have EVER RECEIVED - Total Waste of Time and $
I purchased MetLife Pet insurance for my 2 dogs in February. I pay about $200-ish monthly for the policies. My large dog had an acute injury by hurting her leg in the yard when sneaking out of my fence, ultimately tearing her CCL. For a month and a half they have refused to reimburse my claim. My vet recommended that I purchase a brace for $900 instead of opting for a $6,000 surgery. So I followed her instructions and purchased the custom brace for my dog's leg, then submitted the vet visit, vet recommendation letter and itemized receipt. I've spent 10+ hours on the phone with agents waiting forever, and calling my vet. MetLife at first denied the claim saying that CCL injuries are normal wear and tear on a dog with age. The Vet has proof this was an acute injury. MetLife called the vet one time to try to get proof. When they didn't get through after one attempt, they never tried calling again for weeks and nothing was done. Over a month later I'm still on the phone. I provided a second itemized receipt as requested as well. They still won't process my claim or call me back or respond to emails. I want to be reimbursed for my claim and for the money I have spent on the policies since February. I don't want to deal with MetLife anymore. The call agents at MetLife have been incredibly unhelpful. They refused to call claims to escalate the issue and said I had to wait another 5+ days for them to email her. I called this morning to talk to her...waited 40 minutes and they wouldn't pass me over to her. They said she was on a call, but then wouldn't allow me to wait for her to get off. She just didn't want to deal with an upset customer. I will NEVER purchase pet insurance from this company again. Screwed me out of $600 and won't reimburse my claims.
Insurer: MetLife
By: Casey
Smooth Process
Overall, a very smooth and easy experience. Easy to submit claims.
Insurer: Pets Best
By: Allison Matos
Healthy Paws Pet Insurance is the Best
I had the put in a claim for my dog, Princess Winnie. First of all, and I mean this sincerely, I never dealt with an insurance company, pet or human, who took care of my claim so quickly, I can honestly tell you the whole process, including receiving payment for my claim, took about a little over a week. I am not kidding. Also, I received an email asking how Princess Winnie was doing. After I sent the email, I got a response from Healthy Paws again. I am so impressed with this company. I cannot believe how great the service was. Thanks.
Insurer: Healthy Paws
By: Rosemary
Highly recommend them!
I got pet insurance for my new kittens right after I adopted them. One of them has had a slew of health issues over the past year and Healthy Paws has really been there for me and my fur child. They are fast and they’ve got great customer support. Can’t recommend them enough!
Insurer: Healthy Paws
By: Carmen
Avoid Embrace!
Avoid purchasing insurance from Embrace! When we purchased our dog’s insurance in March 2023, Embrace assigned him the pre-existing temporary condition of diarrhea. Embrace stated that a temporary condition could be eligible for coverage in the future if our dog were to remain symptomatic free for 12 months from the most recent occurrence. Now, almost one year later, and with no signs of diarrhea since the policy began, Embrace is restarting the clock for another year. Furthermore, they are adding an additional pre-existing condition of dermatological issues and denying covering anything related to it going forward (including itching, allergies, hot spots, ear infections, eye infections, etc.), despite them covering all of these dermatological issues for the past year. On top of all of this, they are refusing to pay for an allergy test that they pre-approved in writing and had already stated that they would cover. We are currently in the process of submitting an appeal and if it is not accepted, then we will be reporting them to the California Department of Insurance. If Embrace fixes this, I will be happy to update this review, but at this time I would not recommend Embrace. I feel extremely disappointed in their service and find their practices self-serving. Embrace makes up the rules as they go to benefit themselves financially. Do not purchase an insurance policy with Embrace!
Insurer: Embrace
By: Mr Dim
corrupt!! do a deep research before you sign
Avoid choosing Petplan for your pet insurance needs. Despite having coverage for my three cats for seven years, they consistently raise rates annually and possess the authority to make changes at their discretion, as outlined in the policy documents. Recently, upon my cat turning seven, they decreased coverage from 90% to 60%. The customer service experience is abysmal, with unhelpful and impolite representatives, including managers who seem uninformed. Unfortunately, switching to another provider isn't an option due to preexisting condition clauses. Petplan operates with minimal accountability, leaving policyholders powerless. Exercise caution when selecting a pet insurance provider, as once committed, options become limited. Numerous negative reviews echo my sentiments, revealing a pattern of dissatisfaction with Petplan's practices.
Insurer: Fetch Canada
By: Alex
AWESOME Customer Care
Gerrone was AWESOME! He answered all my questions and took great care to help and assist me with my inquiry. He was very conscientious and professional in his approach and really worked to help me with my beloved chihuahua, Sargent :) Certainly recommend calling the carrier should you need any help. My customer advocate, Gerrone, was patient, kind, and provided the utmost service! He took extra steps to assist me and was a pleasant person to speak with, which is rare these days when you have questions! I am beyond happy and will recommend without hesitation. Thank you!!
Insurer: Fetch
By: Sara Vanderford-West
Absolutely love this company
Absolutely love this company. Very fast at processing and very friendly staff. 5 stars for sure. I will be adding my moms and daughters dog to our plan. ❤️
Insurer: Spot
By: Kelli Buckhannon