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DO NOT USE THIS COMPANY
**Review of Manypets Pet Insurance** Rating: ★☆☆☆☆ I have been a customer of Manypets for the duration of my pet's wellness policy & accident policy, which I purchased with the hope of mitigating the costs of my dog’s health needs. Unfortunately, my experience with Manypets has been overwhelmingly negative, prompting me to advise potential customers to consider other insurance providers. Throughout my policy term, I did not make any claims until it was nearing expiration. I diligently gathered receipts from veterinary visits and supplements, submitting them before my policy expired. Despite my efforts, my claim was denied. When I contacted customer service for clarification, I was informed that the submission was rejected due to a 180-day filing rule, buried in the fine print of the policy terms. The lack of transparency regarding claim submission deadlines is a critical failure on the part of Manypets. Such important stipulations should be made clear at the outset, not hidden away, which feels deceptive and undermines trust. Furthermore, when I attempted to address this issue and cancel my service, I encountered unhelpful customer service with no access to a supervisor and an inability to immediately cancel my account. In conclusion, I have paid thousands of dollars in premiums without any return, faced with what appears to be deliberate inconvenience designed to discourage payouts. Based on my experience, I strongly recommend choosing a more transparent and customer-friendly pet insurance company. Manypets has not only lost my trust but also my business.Mimi canceled my policy today and they are refusing to refund my money when. The policy does not renew until May 5, 2024. I think I may need to contact the Better Business Bureau.
Insurer: ManyPets
By: Mandy Elisavitis
Fast, easy, convenient claims process
The process for submitting a claim on my pups annual wellness visit and booster shots was super easy—the app walks you through step by step what info to enter and then easily uploading a picture of my invoice. I immediately received confirmation of the amount I would be reimbursed directly to my bank account. Awesome service!
Insurer: Lemonade
By: Michelle
Explanation of benefits are very clear…
Explanation of benefits are very clear and always no hassle with my claims. Highly recommend Pets Best.
Insurer: Pets Best
By: charles boddy
Excellent Pet Insurance - Highly Recommended!
I recently had to take my dog for an emergency hospital visit which cost a lot of money, and I am so grateful for the quick and efficient service from Healthy Paws. They processed my claim promptly and reimbursed me for the payments I made at the hospital. It's a relief to have reliable coverage for such unexpected situations. Highly recommended!
Insurer: Healthy Paws
By: Olga
Completely closed on weekends
Completely closed on weekends so no way to pay bill. Can’t pay part of it so I can’t do it on the app or online. The app wants all or nothing. Not very good customer service.
Insurer: ASPCA
By: DLByrd
Claims process is simple and…
Claims process is simple and reimbursement is quick. Highly recommend.
Insurer: Healthy Paws
By: Robert Flinchbaugh
Highly recommend...
This insurance has been very easy to use and great to communicate with. I'm so grateful to have it and have needed it since my dog got sick. I recommend it highly!
Insurer: Pets Best
By: Kate Sparks
Great customer service and was guided…
Great customer service and was guided on submitting my claim.
Insurer: Prudent Pet
By: Robert Lopez
So far so good setting up and paying
So far so good setting up and paying, that is all I e experienced so far.
Insurer: Fetch
By: Vickie H.
Disingenuous practices once a claim is submitted
My experience with it this company left us disappointed and feeling taken advantage of. We signed up our puppy around October 2023, submitted vet records as requested, and even had the optional extra orthopedic exam completed so he would be eligible for coverage sooner if a musculoskeletal condition developed. We paid faithfully for 6-7 months before my dog had a subpar experience with his groomer where his underbelly got accidentally nicked in multiple places, some more sensitive than others. He began to lick these wounds as dogs do, and within a day or two one spot started to look possibly like an early infection. We brought him into the vet on a Saturday morning before they closed for the weekend and he was treated promptly with antibiotic and anti inflammatory prescriptions. I submitted my claim, and 5 days later we got an email from a vet tech affiliated with Embrace who said she did a “medical history review” and permanently excluded him from motion sickness, and then added 12 month exclusions for giardia and “dermatologic conditions.” How convenient… despite us following all their rules, submitting his records at signup, as well as paying for him to have an extra orthopedic exam done by our vet and paying into his policy for half a year, they decide at the time of our first submission to go through his records and decide to exclude conditions, one of which was so generic it wouldn’t cover his current urgent and completely unrelated issue? Not to mention, even if this had been accepted, it would have just gone towards the deductible. I wish we had known about these “exclusions” before we started paying every month. I think it’s totally unfair for them to decide to apply a broad ‘dermatological exclusion for a year’ after he had some transient itching when he was a pup. If they’re going to pull stunts like that, they ought to tell you that at sign up. I would have reconsidered my decision to pay for their policy if I had known they wouldn’t even look at his history or initiate exclusions once the first claim was submitted. What’s the point of submitting that paperwork in the beginning then? What a waste of our time and money.
Insurer: Embrace
By: Abigail D