224,945+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,945 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Happy and Disappointed
Figo looks at my claim and pays so quickly. One was in the same day for the approval and money in my account the next day. If more information is needed I am contacted right away. I am disappointed that my monthly premium went from $38 to $65. I put in 3 claims for the same problem since we had to go back to the vet 2 times after the initial visit. Afterwards the premium went up. When I asked I was told that it was due to my city and state that I live in. That the state makes the decision for the higher price. I think that it is funny that it went up almost double right after these claims.
Insurer: Figo
By: Cynthia
Phone review
I spoke with Laura Dinh today, 5/13/24. She was so pleasant and nice and explained everything to me so that I could understand it. She is definitely a good spokesperson for your company.
Insurer: Fetch
By: Brenda Steiner
Fast and Easy !
My poor kitty had vomiting and dehydrated and was seen in the emergency room. My claim was quickly and easily filed and reimbursed. I almost didn't believe how easy it was! No catch or small print to get out of paying the claim. I even signed up my second cat for a policy too because it was so easy and reasonable. Thank you!
Insurer: Lemonade
By: Ruthann
i decided to purchase...
i decided to purchase a (wellness/illness-accident) plan for my (Bengal) cat who (is an only pet-due to limited finances) That started sometime approx 1/23..then i (only) used the wellness portion around 4/23 and this year. Bc i stated (limited finances) reimbursement time-frame is important to me. Last year the (entire visit w/labs, exam & vaccine was 100% reimbursed) And that occured in about three days. i was anticipating the same reimbursement time-frame this year but (when it wasn't) there on day five i called, which was about the third time i spoke to a Representative. i have to say (besides speaking to a Representative when i got the plan) i liked the straightforward answers i received then and this time. i think Embrace's rates are competitive but i think their Representative's Service e.g (attention to my coverage concerns and reimbursement times) are exceptional. When i called this time (bc it wasn't reimbursed on day five) the Representative stated (the 10 -15 day policy-which really had escaped my notice) But the Representative also stated, 'sometimes it's quicker' (bc i reminded them about three days-last year) So that was reassuring and the next day i received a notice (online) that payment would be forth right. And the very next day it was there on day seven. So that was good and i am happy with the rates (only bc they are competitive) But especially happy with their attention to service!
Insurer: Embrace
By: Jerrilyn Forti
Simple claim process
Simple claim process, filling out form and attaching invoice and then the reimbursement is sent to my account within 5 days.
Insurer: Spot
By: Jane C
Seems like you found any reason to make…
Seems like you found any reason to make all my cats history a pre existing condition just so you wouldn’t have to cover anything without asking ME questions or actually calling the vet. Seriously considering canceling. What’s the point? Per your response here’s what I have to say. My cat ate a string and got diarrhea. Took her to the vet. That’s not a pre existing condition. Eat infection. That’s fine I get it. Dental. One vet said she needed a cleaning. Other vet that says she doesn’t need it and gave me prescription for special food. So yea you’re still full of it. Definitely canceling this week.
Insurer: Embrace
By: Eileen
Easy to Navigate
Easy to navigate and provides peace of mind regarding Honeydew's long term emergency medical care.
Insurer: Fetch
By: Sam Cole
Lack of information lead to me having…
Lack of information lead to me having to cancel a policy that had already been paid the initial 2 months fees. Poor information given about the Sonnet Shift app and the basic OS requirements for use - such as minimum OS version acceptable.
Insurer: Sonnet
By: Mike Douel
Customer service
Excellent customer service. Extremely helpful
Insurer: Sonnet
By: Judy
Excellect
Excellect, compassionate customer service staff
Insurer: Embrace
By: Customer