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Pet parents across the U.S. and Canada have left over 224,945 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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My claim was very easy to file with…
My claim was very easy to file with them and the reimbursement arrived a very short time after filing.
Insurer: Spot
By: Verna Coleman
Archie was well taken care of!
Very pleased with Pets Best, they were very responsive, fast and extremely helpful!
Insurer: Pets Best
By: Daniel
Happy I have insurance with this girl!
We adopted our American Bulldog last year after fostering her and her 5 puppies, after she was surrendered, very pregnant. We fell in love with Lizzy Girl while she nurtured her pups in our home and once they were adopted out we adopted her. Lizzy had pre existing loose bowel issues that I knew insurance wouldn’t cover-and they didn’t-but I decided to give pet insurance a try anyway. This is the first time I’ve ever had pet insurance. Well, it paid off immediately. Just a few months after we got her, Lizzy was bit on the face by a rattlesnake on our property and it was horrifying. We rushed her to the Vet hospital for anti-venin treatment and pain control. As they were telling us she would need to spend at least one night in the vet hospital, my mind started spinning over what this was going to cost, when my husband said, “Well don’t we have pet insurance?” I cannot tell you what a relief it was to just authorize the best care for my girl without the stress of the financial burden it would cause. MetLife reimbursed us in a very timely manner and filing the claim was so simple. We’ve filed other claims, less dramatic in nature, and MetLife has been great about reimbursing for all costs that are covered in our policy. It is a big relief to me to know I can get the best Vet care for our big, silly girl and just let her explore her world and enjoy her life. She brings us so much happiness and joy and MetLife gives us peace of mind.
Insurer: MetLife
By: Colleen
Maybe create a loyalty or referral…
Maybe create a loyalty or referral service for users since I have shared the policy of my two cars, my house and recommended them with several friends
Insurer: Sonnet
By: ricardo craveiro
Dealing with your customer service…
Dealing with your customer service reps. So far has been a pleasure, laura and Gerred
Insurer: Fetch
By: Jennifer Edgar
Excellent
Each professional I spoke to was caring, empathetic, understanding, and patient. Phenomenal service
Insurer: MetLife
By: JACKIE
Best insurance ever
Very easy to submit a claim Fast answer Very professional Constantly updating
Insurer: Fetch
By: Astrid Alvarez
They do not cover your medical bills
They try their best not to cover your medical charges. My dog had a bacterial infection of the eye previously which was treated with antibiotics (did not have Spot insurance at the time). A few weeks later my dog developed allergies which manifested as eye redness but Spot did not want to cover the medical charges because they considered it a continuation of his bacterial infection several weeks prior. They proceeded to explain that they would not cover any eye inflammatory conditions for the next SIX months due to their policy. Waste of money - recommend going with other insurance companies.
Insurer: Spot
By: Karan Chawla
Spot Fans!
We have been customers for just over a year had a great experience with both customer service and claims processing.
Insurer: Spot
By: Raj