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Questions never answered 🙊 and never will be answered
I appreciate the speedy response . That is why I gave you an extra star.At least I am not ignored like I have been in the past when I attempted to contact Fetch through email (eight times I emailed asking about possibility of being downgraded in 2023). Never a response back. However; you have not answered any of my questions. Fetch is very good in deflecting their responses. So I will enumerate them . 1. Why was I told December 11th that my policies were all good by an agent and that they would be renewed with no changes? That is why I did not decrease policies myself 2. Why was I told by Lindsay customer advocate that it wouldn't have made a difference if I downgraded myself Mischi's policy would have still been downgraded. 3. Why do pet parents have to guess if they are submitting too many claims over the years and run a risk of being downgraded? 4. Why is the formula for downgrading a secret? 5. I have spoken to several companies and Fetch is the only company,so far that downgrades. Why is that? 6. Never met the annual maximum yet my two policies were downgraded without notice and explanation why is that? 7. Why in the letter that was downgrading it says to call and explore options and yet there are no options! Why is that not written in the letter with an explanation of why the policy was changed? 8. Why was an autonation's Parts supply number provided to discuss my options which means choices? That's enough questions for now. Thanks for answering the auto-nations number question. I tried several times the night I received the email and I continued to get an AutoNation' s service dept. I reported this to fetch the next day I'm glad they fixed it. As for speaking to agents yes I have spoken to 3 on the phone and have emailed infofetch and customer advocate email for emailed quotes and questions about having two pet insurance policies. Are you counting ? I I'm disappointed that you could not answer any of my questions but I really didn't expect you too but I was hoping you would.
Insurer: Fetch
By: Lori Janow
Overall satisfied but disappointed with costs
Our policy price increases each year, and I understand age and other factors, but at this point it's becoming really expensive! We are currently at almost $150 a month for just the accident coverage. They do cover most things I have sent in, however one time they did mess up and I had to advocate for myself. They ended up seeing their error, but only after I caught it and called in. Overall satisfied but disappointed with costs.
Insurer: ManyPets
By: customer
Satisfactory service.
Good service, cooperative and fast reply.
Insurer: Sonnet
By: yoel tesfu
Satisfied Service
Claims are processed quickly; you are kept up to date on the status of claims; web site instructions for submitting claims are easy to follow. Overall, I would recommend SPOT to anyone looking for insurance for their furbaby.
Insurer: Spot
By: Marion Morrison
Thank God for Embrace Pet Insurance
We have used Embrace Pet Insurance for our two dogs for the past two years. We are so thankful that we purchased it as one of our dogs was running around and started crying out. We took him to the vet who said we needed to go to a surgeon. His knee required surgery, with the bill approximately $4,000. All we had to pay was the deductible which was very affordable, with the rest covered by Embrace. We have also had a few smaller claims, which Embrace reimbursed without question. Our vet even sends the invoice to Embrace which makes it effort free. I would highly recommend Embrace Pet Insurance to protect their fur babies.
Insurer: Embrace
By: Jeffrey Launiere
We have 2 puppies that we got a few…
We have 2 puppies that we got a few days apart. I signed them up with Spot immediately and their service has incredible!! Thanks Spot!
Insurer: Spot
By: Brian/Dionne Jackson
I have a claim that I am still waiting…
It might take a while on the first claim but they will get it done. Glad I have Spot Pet Insurance.
Insurer: Spot
By: Sandra Gebhart
New Fetch client
I have been a Fetch client for about 3 months. The Wellness program is a no brainer as it pays for itself. I was reimbursed for $185 out of $330 for Yeti's annual exam, and I haven't even bought heartworm meds yet, which will also be covered. The claim was processed very quickly. My 2nd claim was processed within a few weeks, but applies towards my deductible. So far I am very happy with Fetch.
Insurer: Fetch
By: Jennifer
Always need additional documentation of…
Always need additional documentation of clarification. Takes long time to get coverage or decision on reimbursement. For instance this was filed in October and it is January. Most recently our monthly premium increased as well.
Insurer: Embrace
By: Katie Henes
Embrace is very efficient and I was…
Embrace is very efficient and I was pleasantly surprised at how much coverage I received for my very precious terrier, Lola. Embrace is one of the best and I highly recommend its pet insurance. They are organized and very caring, thoughtful on the phone. I give Pet Emrace five star plus. I truly "embrace" this company..
Insurer: Embrace
By: Alan Lawrence