217,070+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,070 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Top-Notch!
Excellent insurance supported by first-rate service; what don't you understand?
Insurer: Trupanion
By: W. Stephen Coleman
Georgianas heart
When we found out our dog had mitral valve disease we were heartbroken. We learned that the drugs to manage this condition are very good and monitoring the condition is important. At every doctor or specialist visit Trupanion took care of the bill and our out of pocket expense was very low. Our Georgiana was doing well with her meds then her cardiologist suggested that she was an excellent candidate for the open heart procedure at The University of Florida which could repair the faulty mitral value. It would require a alot of testing and logistics to make happen. Also the procedure was between $45-50k. During our video conference with the doctors at The University of Florida they mentioned that in their experience Trupanion typically covers the procedure. Would an insurance company pay for such a pricey procedure for Georgiana? Yes, after submitting my preauthorization I promptly received an approval. The surgery came and went and Georgiana is doing so well that she is no longer on medications. Ten business days after the procedure, as expected Trupanion paid the bill. I want to thank Trupanion for their care for animals like my dog Georgiana. If you are wondering who to choose for to insure your pets health. There is only one answer, Trupanion.
Insurer: Trupanion
By: Michael Miller
Outstanding Customer Service!
Called to enroll my new puppy and had some extra questions about the Wellness add on. Amanda took her time to answer all my questions and also help customize my policy for Phoebe. As someone who works in a customer service focused industry it was refreshing to be provided with service I strive to provide to my customers. If I could give her a higher rating, I would!
Insurer: Fetch Canada
By: Kerrick Walsh
mediocre customer experience
I wanted to renew a previous policy for my pet that I had with the price I was paying but I wasn't given that option. I had to apply for new coverage for less benefits.
Insurer: Nationwide
By: Andrea Regalado
Great Service
Pets Best insurance has been phenomenal. We’ve been customers for over 10 years now, with multiple small claims and three major illnesses. Throughout every situation, we’ve been able to make the best medical decisions without having to worry about financial impact as Pets Best has never pushed back on any claim. I can’t recommend them enough to any pet parent!
WORST PET INSURANCE COMPANY EVER - NEVER EVER GET IN THEIR TRAP
I’m forced to give 1 star to write this, but make no mistake: Pets Plus Us deserves a ZERO. I have been waiting since January 30th for a claim to be processed. It is now mid-April. In that time, they have happily taken my premium payments without delay, yet they refuse to pay out what is owed. I have chased them via phone and email for months, and all I get is a "we're working on it" email 75 days later. This is predatory. They bank on you giving up or forgetting about the money. Do not let the "cute" branding fool you—they are unprofessional, unresponsive, and effectively holding my reimbursement hostage. NEVER EVER GET TRAPPED BY THIS COMPANY.
Insurer: Pets Plus Us
By: Summer
Gia Best Dog
Great experience with Pets Best Insurance. My Claim was processed quickly, coverage is reliable, and customer service is always helpful and responsive. Gives real peace of mind knowing my pet is protected. Highly recommend!
Great experience!
Fast, helpful, and amazing to work with. I discovered a discrepancy and staff were quick to help me fix the error
Insurer: Pumpkin
By: Rafael
I have another pet with them
I have another pet with them
Insurer: MetLife
By: Laurie Davis