225,030+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,030 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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They've been good to us overall
Overall, claims are easy to submit, payment is easy and it's a life saver when it covers what you need. Claim speed varies directly with the claim amount. The more the reimbursement is, the longer we've had to wait. Customer service is helpful and courteous, within the guidelines they have to follow. What is frustrating is that there isn't clear I dication of what will or will not be covered. There's no way to get preauthorization to know what will be covered in advance of treatment. It's a submit and hope for the best situation. It's worked out for us so far for the most part, but it is certainly stressful that its an unknown as far as what will happen with the claim. If they added the capability for preauthorization to know what the outcome will be ahead of treatment, my review would be 5 stars.
Insurer: Pets Best
By: Gerald
Always amazing
Pets Plus Us is an amazing insurance company. I love that the premium will remain the same for the length of my pet's life. Every interaction with staff has been great, they are knowledgeable and friendly. No issue getting claims covered, and no breed or condition discrimination. I recommend them to everyone!
Insurer: Pets Plus Us
By: Mackenzie
Professionalism & Great Customer Service
Stephanie exhibited professionalism and excellent customer service while answering my questions.
Insurer: Prudent Pet
By: Maria Pham
Fast response time after submitting…
Fast response time after submitting claim
Insurer: Spot
By: James Dixon
A waist of my money
I had this insurance for a whole year. took my two cats to the veterinarian and I paid around $1,000. this insurance returned me under $200. so, I had to pay the insurance for the whole year and also the veterinarian. just a few days ago they made a charge on my credit card of over $1,600, for another year. I called to cancel it and since it was about 4 days after the beginning of the new year period, they charged me $30. I had a horrible experience with them and I wouldn't recommend them at all
Insurer: Embrace
By: Cat Lady
After having initial problems with…
After having initial problems with filing claims, this last claim was handled within a few hours and our reimbursement was within two business days. Good job!
Insurer: Embrace
By: Tom Melnick
Love Spot Pet Insurance
Placing a claim is easy and reimbursement is quick.
Insurer: Spot
By: Lisa Frantz
5 Stars All Around
Everyone at Embrace is amazing!!! The response time is prompt, the service and ease of claims, etc is unbeatable! Highly recommend and could not be an easier process from start to finish! Thank you!!!
Insurer: Embrace
By: Vinnie
Great experience and happy we chose…
Great experience and happy we chose Spot for our girl Phoebe.
Insurer: Spot
By: Matthew Parkhill
Quick payback
We were very pleased that once claim accepted the deposit to our bank came through so quickly...
Insurer: Fetch
By: Marcia Woods