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Pet parents across the U.S. and Canada have left over 225,027 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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It's great to know that someone is…wonderful
It's great to know that someone is there when you need ir. Quick response time.
Insurer: Pumpkin
By: Annette Lubin
The entire point of an insurance company is the payment promise for protection. Period!
Policy completely changed to the benefit of the with the bare minimum notice to me. Apparently I got an email saying that the policy was going to change from $50 off the deductible for every year my pup was healthy (why I choose this plan) to a MAXIMUM of 10% off the premium. Anyone who can do basic math knows that these two numbers are absurdly different. Now, I am grandfathered in by my dog's age but they tell me that I can happily leave!?! I should have been grandfathered in. We are getting treated worse and worse by companies for the sake of stock holders and it has to stop. It has gotten bad that to speak a against it is a political agenda and not because you simply want to be treated like a fellow human. You simply noticed because you "do math good" and found it upsetting. Do not do business with this company. I was told not to, I went for the promo, and look where it got me 3.5 years later. Your pet is a member of the family and with more than shiny discount. If they will do this now, what else will they do is later.
Insurer: Embrace
By: Sheanneen Shelby
Fetch Is An Excellent Insurance Company, Great Cuatomer Service
When we rescued 2 cats, we thourougly researched pet insurance companies. Fetch wss the most comprehensive and their rates were competive. I was a little hesitant because a few reviews complained about non payment and bad customer service. Nothing could be farther from the truth. I decided to go with Fetch and I am glad I did. One of our cats developed IBD, a serious disease which required expensive proceedures. When I called Fetch, they guided me throurgh the claim proceedures. They encouraged me to make claims on all procedures, even if I thought they may not be covered so I received everything to which I was entitled. The representives, all of whom were pet owners, were curteous and efficient. Fetch kept me inforformed about the progress of the claim. It was approved and I received the check in a timely manner. About a week after I received the check, I noticed that it was about $600 short of what I expected. I went over the animal hospital bill and it was very confusing, listing several amounts, paid, not listing the total amount. I could see where Fetch made the mistake. I called Fetch, was told to submit an addendum to the claim documenting the hospitals confusing book keeping. I received my $600 additional check in a very timely manner. I was reimbursed for EVERYTHING (excess of $2,000) I requested. Fetch is highly reccomended.
Insurer: Fetch
By: Richard S
Pumpkin is easy to file a claim
Pumpkin is easy to file a claim. I have never had a problem. I am geld there is insurance for my dog.
Insurer: Pumpkin
By: customer
Website and app very easy to use
Website and app very easy to use. Upload of documents easy. Claim processed in timely manner. Excellent communication of claim status throughout process. Thank you!
Insurer: Fetch
By: Laura
Dependable Insurance
Quick, accurate reimbursement. Easy to process.
Insurer: Spot
By: Beth
It was great
It was great! Fetch is reliable and consistent. I’ve never had to worry about them excepting a claim.
Insurer: Fetch
By: Shelley
Timeliness and communication were great!
Timeliness and communication were great!
Insurer: Fetch
By: Laura
I have use spot
I have use spot. It is very good. I would recommend using it easy to apply and manage!
Insurer: Spot
By: Rebecca Archer
Lulu Accident
Quick response and payment with my claim
Insurer: Spot
By: Celeste Barrow