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Pet parents across the U.S. and Canada have left over 224,945 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Fetch Is An Excellent Insurance Company, Great Cuatomer Service
When we rescued 2 cats, we thourougly researched pet insurance companies. Fetch wss the most comprehensive and their rates were competive. I was a little hesitant because a few reviews complained about non payment and bad customer service. Nothing could be farther from the truth. I decided to go with Fetch and I am glad I did. One of our cats developed IBD, a serious disease which required expensive proceedures. When I called Fetch, they guided me throurgh the claim proceedures. They encouraged me to make claims on all procedures, even if I thought they may not be covered so I received everything to which I was entitled. The representives, all of whom were pet owners, were curteous and efficient. Fetch kept me inforformed about the progress of the claim. It was approved and I received the check in a timely manner. About a week after I received the check, I noticed that it was about $600 short of what I expected. I went over the animal hospital bill and it was very confusing, listing several amounts, paid, not listing the total amount. I could see where Fetch made the mistake. I called Fetch, was told to submit an addendum to the claim documenting the hospitals confusing book keeping. I received my $600 additional check in a very timely manner. I was reimbursed for EVERYTHING (excess of $2,000) I requested. Fetch is highly reccomended.
Insurer: Fetch
By: Richard S
Pumpkin is easy to file a claim
Pumpkin is easy to file a claim. I have never had a problem. I am geld there is insurance for my dog.
Insurer: Pumpkin
By: customer
Website and app very easy to use
Website and app very easy to use. Upload of documents easy. Claim processed in timely manner. Excellent communication of claim status throughout process. Thank you!
Insurer: Fetch
By: Laura
Dependable Insurance
Quick, accurate reimbursement. Easy to process.
Insurer: Spot
By: Beth
It was great
It was great! Fetch is reliable and consistent. I’ve never had to worry about them excepting a claim.
Insurer: Fetch
By: Shelley
Timeliness and communication were great!
Timeliness and communication were great!
Insurer: Fetch
By: Laura
I have use spot
I have use spot. It is very good. I would recommend using it easy to apply and manage!
Insurer: Spot
By: Rebecca Archer
Lulu Accident
Quick response and payment with my claim
Insurer: Spot
By: Celeste Barrow
Great experience so far!!!!
Great experience so far!!!!
Insurer: Fetch
By: Nicholas Paul Parente
I appreciate the efficiency of payment
I appreciate the efficiency of payment. They always respond quickly. Pumpkin covers more for less.
Insurer: Pumpkin
By: customer