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Think twice before getting a policy with this company
My issue started with my first claim. I've called in numerous times asking why I never received a refund. All of the necessary documents were uploaded. For some reason they keep asking for documents they already have. The rep's in the call center have confirmed numerous times all of required paperwork was received. Four months later and I still haven't received a refund. They asked me for medical records dating back to January 2025. My puppy was born in April of 2025. I will not renew my policy next year. Too bad I didn't read the reviews before taking out a policy with this company.
Insurer: ASPCA
By: Patricia Ann Jackson
Great service
Justin Worthington did a great job. He answered all my questions. He was very informative and professional. It was a great experience. I would recommend Fetch for you pet insurance needs.
Insurer: Fetch
By: Diane Braswell
I wasn't sure that insurance was worth…
I wasn't sure that insurance was worth it but on the first visit I paid $249 Embrace reemburshed me $150 of that, which is great. They didn't give me more I guess due to the fact that one charge was a fecal test at $70 so its all good. I have 90% and $100 deductable.
Insurer: Embrace
By: Joseph Ricci
My friend told me great things about…
My friend told me great things about this insurance so I called to get information. Rebecca was very knowledgeable, listened to my questions and we signed up right away . Rebecca was extremely patient and friendly, which is rare these days.
Insurer: Prudent Pet
By: Pam Tadel
Fast and easy website
Fast and easy website
Insurer: MetLife
By: Ruth Rosado
Trupanion has been so helpful to us…
Trupanion has been so helpful to us with our black lab, Tebow, and his most recent health issues. Anytime we call, the Trupanion representative is friendly and kind. Thank you for helping us.
Insurer: Trupanion
By: Trish McMullin
Do not work with Lemonade
I adopted a rescue dog and immediately took her to the vet. She displayed some itchiness. The vet thought that it was caused by fleas/whatever she was exposed to as a stray. I got pet insurance a few weeks later and was a loyal customer with Lemonade for a year. ONE YEAR LATER, my dog had some stomach issues. She was given medicine and had a stool sample taken. The vet still doesn't know what caused it, but suspects an allergy to food. I sent in my first claim after a year of paying dues to Lemonade. They deny it. They say that since food allergy COULD be a potential diagnosis and since it has the word "allergy" in it, then it is a pre-existing condition, since itchiness from a year earlier COULD also retrospectively be caused by some sort of allergy. Absolutely unacceptable. I feel so powerless.
Insurer: Lemonade
By: Nell
Spot on!
Love having Spot pet insurance. So easy to submit claims and quick reply from the amazing customer service team!
Insurer: Spot
By: Patricia van Essche
Enrolling was seamless!
Enrolling was seamless!
Insurer: MetLife
By: PAMELA TAPP
Quick and transparent review and…
Quick and transparent review and payment of claims based on my policy. Very pleased so far.
Insurer: Figo
By: Carrie