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Pet parents across the U.S. and Canada have left over 220,795 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I’ve never had pet insurance before
I’ve had many dogs and never had pet insurance so I was a bit leery. I submitted my first claim a few days ago and it was approved quickly. Now I wish I would have signed up sooner. Thank you SPOT.
Insurer: Spot
By: Ann M
Horrible
Horrible. I switch from MetLife pet in hopes to make the claim process easier. It’s horrible. I submitted 2 claims and spot keep asking for paper I gave. Further more my dig is a puppy I gave the breeder vet records and yet the keep asking for vet records
Insurer: Spot
By: JENNIFER MIOZZO
My experience with Spot was fast and…
My experience with Spot was fast and easy. They resolved my claim within 2 days
Insurer: Spot
By: Yahaira Henriquez
Tamana was amazing and helpful
Tamana was amazing and helpful
Insurer: Sonnet
By: Cheryl Colbert
I purchased both Wellness and Illness…
I purchased both Wellness and Illness coverage for my 2 cats. Two months later, after manually providing all the vet records requested, they were still requesting records before claims could be processed. They insisted my cat saw a vet he never saw. They pulled out terms from the records and misdiagnosed conditions, such as "dilated pupils", calling them pre-existing conditions. These had nothing to do with any of the claims, which were for simple things like ear infections and teeth cleaning. Only one claim was ever approved. In the end, I found it more cost effective to save the $169 month rather than pay Embrace for no services at all. I cancelled the policy. However Embrace did not stop. They continued to bill me and contact my vets asking for medical records (which had already been provided). After three phone calls, I hope this stops, but the last call was this week. I told them I will file a BBB complaint if this continues. Update: Even after the reply from Embrace below, they pulled more money from my account on March 30th. This is over 30 days from my policy cancellation and against the law. There are no more claims to process. I am filling a complaint with the insurance commissioner.
Insurer: Embrace
By: Elizabeth Ellis
algonquinc@gmail.com
We have had Pet Plus US for 11 years now with our cat then when we got our dog we added her. The customer service is amazing, always able to speak to someone when you call and the are very helpful. The claims are very easy to file if need be and minimal amount of paperwork. we highly recommend pet insurance for any of your furry friends and obviously with Pet Plus Us! 5 stars for sure
Insurer: Pets Plus Us
By: LORIANNE
Insurance works!
I've had this insurance for my dog for about a year now. So far, it has covered 2 annual exams and one emergency visit. Submitting a claim is easy but must be done on your phone (so if you're not technically savvy it may present challenges). Payment is quick and directly to my attached bank account so no waiting around for checks to deposit. On top of that, they cover my veterinary clinic, which I love, so all the better. Definitely worth checking into if you have pets.
Insurer: Lemonade
By: Dia
First Claim Processed - Easy and Fast
I had another insurance previous to this and this claim was easy to process and easy to get reimbursment. Must better experience.
Insurer: MetLife
By: ANN
Insurance is comprehensive and…
Insurance looks comprehensive and economical
Insurer: ASPCA
By: Stephen J