220,808+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 220,808 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Customer service is amazing
Customer service is amazing! Thanks Hanze
Insurer: Sonnet
By: tanya checkett
It has always been great
It has always been great! Turnaround time within a few days. But now I am noticing a much longer time frame on the higher $ claims. I have a monthly prescription of Galliprant for instance. By the time I get reimbursed it is time to order again. It is taking 2 or 3 weeks.
Insurer: Embrace
By: Lori Keesey
Rebecca was excellent
Rebecca was excellent, she followed up and she reviewed all items discussed, ensuring we were selecting the right coverage for Jellee.
Insurer: Prudent Pet
By: Dan Juarez
hard to reach by phone
So far, I've been with Sonnet for about 3 years and had no issues. ( no claims yet ). Very unfortunately, if you try to reach them by phone - it is almost impossible. If you have a phone number, then most likely you will need to get through an endless menu and after that, you're in line for a looooong time. It is very hard to get a human on the phone if you have questions.
Insurer: Sonnet
By: Mike
This is the first time I’ve carried pet…
This is the first time I’ve carried pet insurance. Our new puppy had to see the veterinarian. I paid for the visit, submitted the receipt and within a couple of days the money was in my account. It was incredible easy!!
Insurer: Spot
By: Lori Stofman
I have been informed that if my dog
I have been informed that if my dog, Willow, has cancer, her treatment will not be covered. Your reasoning is based on the fact that when the doctor looked at her "lumps", he determined they were only sebaceus cysts and no biopsy was required. I would think your company would defer to a doctor's expertise in determining when a biopsy is not warranted. In fact, one cyst was removed recently and it was just a cyst; no cancer. And Embrace would not pay for it. I will not subject my dogs to unnecessary medical procedures, especially when the doctor knows they are not warranted. I would think that would be your position, as well.
Insurer: Embrace
By: Marcia Plumleigh
I have the insurance
I have the insurance, but have, luckily, not had to use it.
Insurer: Figo
By: customer
As I was extremely hesitant and…
As I was extremely hesitant and skeptical, and had lots of questions, Amanda was patient and explained all to me clearly.
Insurer: Fetch
By: Sharon Noland
Their follow up communication is great…
Their follow up communication is great and you always know where you are in the process.
Insurer: Pets Best
By: Jessie
A must have for every pet parent!
I've been a happy Healthy Paws customer for years, and I honestly wouldn't dream of ever owning a pet without it. My dog recently experienced an unexpected and severe illness that resulted in four nights of hospitalization and expensive diagnostics and stabilization. Healthy Paws gave me the ability to afford lifesaving care for her. I can't imagine how impossible it would have been to navigate this health crisis without reliable pet insurance; it absolutely empowered me to make the best medical decisions for my dog. In terms of logistics, the claim submission process is very simple and easy; just email the invoice or upload it to the app. Healthy Paws aims to process claims in 10 days, but in my experience it has always been much quicker - it usually only takes two business days for claims to be completed and an additional day for the reimbursement to show up in my bank. I've been recommending Healthy Paws to everyone I know for years, and my pup and I will absolutely continue to do so with even more enthusiasm after our latest experience.
Insurer: Healthy Paws
By: Sarah B.