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Being able to review the different…
Being able to review the different perks, advantages, and the cost of the levels of coverage that Nationwide Pet Insurance Offers was simple and easy to understand. The application was easy and my little ShihTzu was accepted!
Insurer: Nationwide
By: Nikki Lee
Just overall ease of getting the…
Just overall ease of getting the insurance
Insurer: Pumpkin
By: andre
The app is not user friendly and I…
The app is not user friendly and I frequently receive the dog off leash (creative and cute error msg, but not necessarily the best time for jokes when the customer can't complete task). The most inconvenient piece is that I have to call almost every single time to follow up on claim or dispute the denial. Now for some good news, all agents have been extremely helpful in resolving my claims. App, automation and process needs work.
Insurer: MetLife
By: customer
Simple easy and affordable
Simple easy and affordable
Insurer: MetLife
By: Lisa Kessler
Pet insurance
It was easy to apply and the plans were simple to understand.
Insurer: MetLife
By: Krista
Pumpkin Customer Service was excellent…
Pumpkin Customer Service was excellent and payment was swift.
Insurer: Pumpkin
By: Deborah
Nationwide is good at poor customer service
Nationwide had been a good pet insurer for our family until recently when they more than tripled the monthly cost for less coverage. When I cancelled my account with them two days before my monthly payment is due, they took the payment out anyway and since they require payment one month in advance, they now have over $600 of mine that they will not refund for ten days. Not only that, I was not able to remove my credit card from their system when I cancelled. They are definitely not worth my time or money and I am happy to be insured under another company's policy. Poor customer service is obviously far more important to Nationwide than ensuring my dog's health.
Insurer: Nationwide
By: Sarah