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Pet parents across the U.S. and Canada have left over 220,866 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Absolutely horrendous customer support
Absolutely horrendous customer support. They recently denied two claims I filed after my two dogs required emergency vet visits, and they said ‘anything done by a vet isn’t covered.’ Where else would I take my dogs? What other medical expenses would I incur OUTSIDE of a veterinary clinic? I’ve been trying to get a hold of someone, anyone at customer service to explain to me exactly what is covered and why I’m paying over $200 a month for 3 dogs if emergency care isn’t covered. But nobody is responding via email or phone. I’m going to cancel my policy immediately. If you’re considering healthy paws, I would very much recommend looking elsewhere.
Insurer: Healthy Paws
By: Erich Schrader
What a horrible design
So everyone knows that sonnet has this short termination penalty well mine is only $390 and that isn't bad I paid worse with ama however my issue lies with the fact my policy was canceled on the 4th of April 2024 and they still took out a months payment. If this is not resolved soon then that's my early termination fee and we're done.
Insurer: Sonnet
By: joshua wolfe
Great explanation by Vanessa
Great explanation by Vanessa
Insurer: Sonnet
By: Karan Patel
Spot Insurance left me howling
Spot Insurance left me howling – not in a good way. If you enjoy frustration, riddles, and financial acrobatics, go ahead and sign up. But if you value sanity, steer clear. My dog deserves better, and so do I.
Insurer: Spot
By: Andreas Lianos
my billing issue…
Was able to get my billing issue resolved. The customer representative Lisa was quick and very helpful. I was very pleased with the whole experience and normally when I am having to deal with a customer service group I end up feeling bad for having to ask for help or upset because they have blamed me for whatever the issue was, But not with these guys. I felt better after the chat then going into it. Lisa was absolutely amazing from start to finish
Insurer: Fetch
By: Matthew Gonzalez
Easier than expected
It has been very easy to manage my Daisy's insurance and the claims were processed very fast.
Insurer: Spot
By: Annette Phillips
No one bothered me the entire process
No one bothered me the entire process, and the process for requesting a quote is easy and clear. I completed the forms a while ago, and my information was retained, which saved me a bit of time. Explanations of payments were clear and easy to find. It explained when things were included or not and flagged situations where I should double-check. I appreciated the patient, customer-oriented tone from the agents who called me to confirm everything went smoothly; they flagged that my payment wasn't processed to make sure my insurance was properly purchased and in effect. I really like the dashboard to access everything all in one place!
Insurer: Sonnet
By: Kari P
No Sense of customer loyalty
They will decided randomly if they want your business or not. Notified me they would not renew me. For that I can't recommend them. I was a customer since they arrived on the scene several years ago. They slowly got worse and worse. Find a local broker!
Insurer: Sonnet
By: Justin Willms
Excellent customer service
Rep was very helpful and patient. Excellent customer service!
Insurer: Spot
By: Madeline R
I submitted my first claim for our new…
I submitted my first claim for our new puppy in less than 2 minutes, and just a couple days later it had been reviewed, approved, and a check process! Amazing ease of use and response time!
Insurer: Spot
By: Ken Hughes