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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Filing the claim was easy and the…
Filing the claim was easy and the communication from SPOT was timely and clear. The claim was processed in a short period of time and the check deposited in my bank account. I highly recommend SPOT Pet Insurance.
Insurer: Spot
By: Norma Hernandez
Filing the claim was so easy!
Filing the claim was so easy and it was handled expeditiously and to my satisfaction.
Insurer: Embrace
By: Eileen Stensrud
The web site is very user friendly
The web site is very user friendly - unlike so many others! Submitting a claim was so easy. I really appreciate that!
Insurer: Embrace
By: Joanna
Being honest
Being honest, I thought the insurance would have covered more. We struggled with our dog as he as a very bad reaction to vaccine shots. We paid the bill upfront and were hopeful we would get it returned for what we pay for insurance. I guess we were lucky he was not in hospital for more than 8 hours.
Insurer: Embrace
By: Mary Grace Mascorro
Everything is pre existing
Cancelled the policy after one claim filed. We got the policy for our 9 month old pup. Lucky we had to file a claim in second month and found out that they will claim everything as "pre existing" Example: our pup sneezed in May, normal for dogs. In July he had allergies and we went to the vet for his cold and sneezing. We filed a claim, embrace tells us sneezing is pre existing and will not be covered until the dog is sneezing free for 12 months. in essence I will pay you 12 months or more for nothing. Sneezing is a symptom not a condition. Dogs can sneeze for multiple reasons. Later they sent me a longggg list that in essence says everything is "pre existing" Cancelled them on the spot. Save your money don't fall for their scam.
Insurer: Embrace
By: Ntweat N
Customer service is very helpful
Customer service is very helpful. With the wellness exam plan I was reimbursed very quickly for vaccinations, so far I love the plan.
Insurer: Figo
By: Jennifer
My dog was in critical condition for…
My dog was in critical condition for three days and now needs to be watched carefully for any ongoing issues. I was grateful that Fetch assessed the medical records provided and paid promptly without any further question. I appreciate the quick and easy method for submitting the claim via image capture. A good customer focused experience. Thank you.
Insurer: Fetch
By: Teresa Schoch
Approved claim, confusing communications
The claim was ultimately approved, and there were multiple communications throughout the process, which I appreciate. But some of the communications left us confused about our coverage and how filing a claim could affect future coverage.
Insurer: Embrace
By: James Matthews
Excellent customer service.
Excellent customer service.
Insurer: Spot
By: Darlene Bradish
Claims take wayyy too long
Claims take wayyy too long, hold times wayyy too long, should have paid a little extra and stuck with trupanion. You get what you pay for....
Insurer: Embrace
By: Kristen