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Bittersweet
The claims are processed quickly, but many things are not covered. It is affordable, but ultimately not great if you're looking for a broad net of coverage. Also, there is a 14 day probation period when you first sign up, so do not schedule a vet appointment during this time... they'll say any findings were "pre-existing".
Insurer: Figo
By: Dan
Getting ripped off and not happy
I have two dogs that are approximately 10 years old. Up until now they're premiums were about $10 apart. But I guess because I file a lot of claims on one of my dogs even though I've never reached the $5,000 maximum payout Pet's best decided that they would just practically double my premium without providing me an adequate explanation and you can't get anybody on the phone to explain it either. I think they're trying to make up for the fact that I do have claims paid even though they never exceed $2,000 for the year. so now my policy went from 1000 a year to 1800 a year. Meanwhile my male dog similar in age and hardly any claims, his premium stays the same. I think they're trying to get money back from claims that they paid and they're not providing and explanation. I'm considering following a complaint to the attorney general for unfair business practice.
Insurer: Pets Best
By: Edward
My puppy
Josh was very nice and patient. Answered all my questions. Thank you
Insurer: Fetch
By: Joseph Weiland
I always get an email that there’s a…
I always get an email that there’s a delay every time I submit a claim I had three claims in April but every time I submit one I always get an email that there’s a delay and my other daughter has Pets Best insurance and always gets a check. No delay.
Insurer: Pets Best
By: Linda Petri
Go Elsewhere
It seemed like it was a good insurance policy but as I took my dogs to the vet whenever I submitted claims they were nickel and diming items on the claim. It was more like they were busy finding reasons not to cover than to do what is right by the claimant. They refer to their wellness plan and when I got that again I was nickel and dimed. After two years they asked for one of my dog’s medical history prior to the policy continuing. The dog had no issues. The company seems to be interested in getting premiums but not paying out. I switched to spot insurance instead. They were less and covered more. After they replied: Again 2 years then they ask for a medical record when it should have been requested when the policy began 2 years ago. And as now everyone sees, thank god HIPPAA isn’t for animals they fine line, nickel and dime. Loving my new pet insurance. Update after reply: Again read their reply, does it sound like a company that has your or your family member’s back? I am glad my personal medical coverage isn’t this way. Their response proves my point exactly and this is how they provide service to you. Unless you are an attorney don’t bother. Spot is the way to go.
Insurer: Embrace
By: Larry A
Always great service online and in-call assistance!
I have been a Sonnet customer for the last four years. The online insurance quotation system, is easy to navigate, easy to edit your details, and then once you’ve established a policy, later as necessary, it is easy to change details such as your home address, phone numbers, contact info, etc. And if you ever need assistance from a live person, when you call into the toll-free number, there is minimal interaction with the recorded system, and you are connected to a live person in very short time. They are all willing to help you fix an issue and they are also very good at knowing how to navigate the online system whether you’re using a smart phone, tablet or your PC. They encourage you to do it online with them as they walk you through but they are also willing just to do it themselves if you prefer. But I’d like the fact that they can walk you through so that you learn if there is something a little bit more unusual. But just recently I had some questions and the agent Hanvi, was so good at looking into the system getting the information that I needed, explaining the charges and the timings of the charges and how the next payments going forward will be handled. It is never easy for a caller sometimes to call in when they’ve had some difficult difficulties with some payments, and it isn’t easy usually for a CALL CENTRE agent to work with sometimes a disgruntled or unhappy client, not that I was unhappy, but Hanvi had such a pleasant and calm voice, I am sure that a number of people would start to calm down working with her. She was very reassuring and made sure at the end of the call that I understood everything and if there was anything else that I needed she was willing to assist me with. Now we know that this is generally how all calls Centre employees are to handle incoming calls, but she did it like a pro and you could tell that she was engaged in my concerns and I wish her nothing but the best as she represented her company very well. I would recommend Sonnet to anyone willing to give applying online for your auto or home insurance and including your pet insurance needs. It’s so simple. I haven’t done the pet insurance because my pets are rather old and I can imagine the rates will be a little bit too high for my budget.
Insurer: Sonnet
By: MB
Not worth the money and inconvenience…
So so far it seems the review of claims is taking longer than a week. Also requesta for additional information on claims are inconsistent. I had two claims going, one for each of my pets who both got the exact same annual wellness exam both had itemized receipt. But one was reviewed asking for a document that was had more clear about amount. Last so far the amount reimbursed for wellness items are well under what paid only about 55 % of the total. So basically I would have saved money if I just paid out of pocket. But now I have to pay my premium and pay the difference with will end up totalled to more per year. I will not be renewing service next year.
Insurer: Pets Best
By: Carolyn Hoover
The helpfulness of Josh
The helpfulness of Josh, Eric, and third person. Each provided explanations and was thorough. All of my questions were answered. Great service representatives!
Insurer: Fetch
By: Medicine Hawk
Very disappointed with my rate increase…
Very disappointed with my rate increase with a 2 year old cat. Also, they sent me a quote lower than I am paying. I called on several occasions to check this out and basically, they said, just like people, as you age health insurance goes up. The person I spoke to at Pets Best today could not review policy with me. She said she could not see it. Not good customer service.
Insurer: Pets Best
By: Catherine Allen
My puppy had two different hospital…
My puppy had two different hospital visits back to back for the same thing and claim is still not settled on the first hospitals visit. The second hospital claim is already closed a\yet no re imbursement.
Insurer: Embrace
By: Angela Bukala