207,041+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,041 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Cat uti
My cat had a uti and had to go to the ER so things were already stressful, so when I filled my claim it was was possessed fast so I had less to work about
Pet Best is the best
This Pet Best insurance company is on top of everything like your claims that are taken care of right away, and they make sure your pet’s needs are being cared for.. they get a A+ from me.
I purchased an accident-only policy…
I purchased an accident-only policy with Pets Best expecting coverage in the event of a documented emergency. In November, my dog suffered a traumatic injury, resulting in acute paralysis. Emergency records documented a suspected spinal injury, and a board-certified neurologist later diagnosed intervertebral disc extrusion with myelomalacia. She had no prior medical history. Despite clear documentation of an accidental spinal injury, Pets Best denied the claim, first stating it was “not an accidental injury.” without providing any meaningful explanation or reference to the medical findings. When pressed for clarification (in writing), they reclassified the condition as a cruciate ligament event—even though no veterinarian diagnosed a cruciate ligament injury and the medical records clearly identified a neurological spinal condition. The claim was ultimately reversed only after I filed a complaint with the California Department of Insurance. While reimbursement was issued, it required regulatory intervention and multiple rounds of follow-up. Insurance is meant to provide peace of mind during emergencies. In my case, I had to escalate and involve a regulator before the medical records were appropriately reviewed. There was no acknowledgment that the original denial was incorrect and no apology for the financial strain caused. Based on this experience, I would not recommend Pets Best.
Insurer: Pets Best
By: Imani
It was easy and efficient
It was easy and efficient. I feel relieved metlife thinks about our pets
Insurer: MetLife
By: Ivette Gomez
Never got a policy
Kind of hard to review something I haven’t used . I’ve gotten no policy to explain anything about your coverage or when and how I can use the insurance. I’ve called twice to receive all info. Also I pay 50$ a mth. I a sure you of the rates go up I will be canceling.
Insurer: Embrace
By: Cindy Shelton
Wonderful and feel safe
Wonderful and feel safe
Insurer: MetLife
By: Carmen Lovera
The website was easy to navigate and…
The website was easy to navigate and the discount helped.
Insurer: MetLife
By: Shayla McMillan
The apps says 2-3 business days for…
The apps says 2-3 business days for claim to be direct deposited. I sent mine in two weeks ago and still haven’t received any funds.
Insurer: Spot
By: Boobie Fortenberry
Enrollment process is straightforward
Enrollment process is straightforward. Not a lot of small print to read before enrolling.
Insurer: MetLife
By: Marcel