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Pet parents across the U.S. and Canada have left over 222,727 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Extremely Pleased With Pets Best Insurance
"I requested payment via direct deposit; however, I forgot that I had changed accounts since last reimbursement. I called Customer Service several times after I realized my error and they kept me informed as to when first account returned funds and when check was cut. I think over the 2-3 week period, I probably talked to 3 or 4 customer reps and all were extremely helpful. If I had correctly updated my information, I would have received the direct deposit probably within 10 days of filing my claim. I have been with Pets Best since 2008 and have always been treated with respect, kindness and helpfulness."
I couldn’t verify if a crawl space
I couldn’t verify if a crawl space is a basement
Insurer: Sonnet
By: Sheila Forbes
Extremely Frustrating Claims Experience - Do Not Recommend
This insurance requires a tremendous amount of forms and paperwork. The processing team frequently delays claims, claiming they are missing information that was already submitted. Then, they take another month to repeat the process, causing endless delays. Furthermore, most of the agents lack genuine care for the pet's well-being. The initial phone representatives take a long time to answer and frequently transfer you to another agent.The company refuses to cover acupuncture, falsely claiming it is "holistic." For example, my pet receives acupuncture, and the vet administers Vitamin B-12 injections (aquapuncture) immediately afterward. The B-12 is provided by the veterinary teaching hospital as a free bonus for the pet's well-being and is not charged separately. Despite the itemized bill explicitly stating acupuncture only, Pets Best discounts the full amount of $180 per session. They also arbitrarily decided to discount only $90 from $180 of total acupuncture (based on what?), meaning reimbursements vary significantly. Finally, their policy includes a separate paragraph regarding fraud, which makes pet parents feel guilty until proven innocent. The hospital and veterinarians are certified and excellent businesses, but this insurance goes the extra mile to prove that the customer is trying to commit fraud.
Insurer: Pets Best
By: Elizabeth Arias Bohart
They gave me a chance to assured my car…
They gave me a chance to assured my car when nobody else would. Thank you for the trust.
Insurer: Sonnet
By: Martine.lanteigne
So far excellent
So far excellent! Purchase was simple,
Insurer: MetLife
By: Abigail Larson
Pets Best is mediocre for rehabilitation
Pets Best has been amazing for my family. The price hikes are insane though. Going from $150 to $250 should be criminal. Insane. The process of getting payment for rehab sessions has been a joke. We unfortunately have to slow down rehab as it takes pets best 4 weeks to get a partial payment. I have to send that to review, that takes another 4 weeks. By that point I’ve already added another package of $3k. So I have $6k in rehab packages pending. And another $3k coming up within 2 weeks. There has to be a better way to process this. Hopefully in the future there will be but for my senior dog, it’s financially ruining me even though we have the pet insurance to cover it.
Insurer: Pets Best
By: Consumer
A few more details on how the plan…
A few more details on how the plan works will be appreciated.
Insurer: MetLife
By: Yolanda Hernandez
Service with Trupanion was quick and…easy!!
Service with Trupanion was quick and easy. Upon checking out to pickup my fur baby at the vet, I identified to them my insurance with Trupanion and they said they would handle the claim immediately. My dog was hospitalized for six days and after they brought him out, I was given discharge instructions, medications and billing invoices that were already processed with Trupanion and advised that I would be receiving a credit for the prepayment that I made at admission. I was not required to file a claim and evereything was done so quick and easy. Thank you Trupanion...you're the BEST!
Insurer: Trupanion
By: Ronald
Bad company
Refusing to respond to emails after costing me double what was listed on the website. I have asked to lower my deductible five times and they have done nothing. Do not trust this company.
Insurer: Trupanion Canada
By: Emma Wrench
Fantastic reimbursement rate
Fantastic reimbursement rate, and very easy reimbursement process
Insurer: Pets Best
By: CJ