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I spoke with Don at Fetch when we found…
I spoke with Don at Fetch when we found out that our dog needed surgery. He was very helpful and had a calming demeanor. I feel better about moving forward with the surgery now.
Insurer: Fetch
By: Maureen McNeil
That was simple and fast
That was simple and fast . Thanks so much
Insurer: Embrace
By: Tammy Hickcox
Absolute terrible so far
Absolute terrible so far. Bad communication on their part I have to do their job for them and to top it off denied the claim over some bs. Definitely taking legal action! unacceptable! I will cancel my policy as soon as I let the adjuster know what’s on my mind. Definitely go with another insurance provider. I had to take my pup to emergency. He got diagnosed with terminal heart issue 3-9 months and he be gone. Charges $3000 of vet bills. And empower said he had the condition prior I took him because he didn’t eat his food two days before that’s how they denied the claim. Because two days before the two week waiting period wasn’t up yet. Just some bs excuse not to pay premium. Plus on-top of that I had to get all the records because they couldn’t. I did it in. 30 min. It took them 30 days to tell me they couldn’t get them. And I had to call them because empower never called me to let me know they wasn’t able to get them. This company is absolutely ridiculous. When I need them to be there they denied the claim. After getting such terrible news they did that to me. So hell with empower. So if someone reads this review look for elsewhere to insure your pet. This company is a total joke.
Insurer: Embrace
By: Alejandro J
Amanda Mello in my situation went beyond the call of Duty.
Wonderful personality and I really enjoy speaking with Amanda Mello, and she really took the timeout to explain what coverage was best for my situation. I would give here a 7 out of 5.
Insurer: Fetch
By: Wayne Ensley
A Total Scam
Would give zero stars if able. This is just a money grab, really closer to a scam. Our dog started getting sick so we signed up for the insurance. After a prolonged waiting period, we started working up the problem. Over multiple visits we finally clinched a diagnosis, only for embrace to come back and say everything was "pre-existing". This insurance in particular and pet insurance generally is a scam. Don't sign up with these guys.
Insurer: Embrace
By: Mike Forte
Great customer service
Great customer service! Embrace makes it easy for me every time!
Insurer: Embrace
By: jkeager staley
Great Customer Service
I received the help needed when trying to change the wellness level. Rebecca came to my rescue, she was very helpful and patient with me while dealing with another situation! Thank you so much Rebecca!
Insurer: Prudent Pet
By: Jess
Very helpful assistance
Very helpful assistance, resolved many issues, I decisively purchased insurance.
Insurer: Prudent Pet
By: Tianqi Chang
It is not easy to get embrace to accept…
It is not easy to get embrace to accept the claim papers, even when they are the exact papers ( receipts) the vet gives you. When you call to get help the wait time is always very long. Last time it was over 30 minutes.
Insurer: Embrace
By: Paula Matre
Very social
Very social. Remember throught the conversation that lost someone. And wanted to hear about bella
Insurer: Fetch Canada
By: Catherine Wittann