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When I filed my claim they handled…
When I filed my claim they handled everything along the way! It made my life a lot easier.
Insurer: Embrace
By: Scott Mowry
Just like the other 1 star reviews say-…
Just like the other 1 star reviews say- they are prone to handing out preexisting conditions like candy. Literally any vet note they can find that isn't from a routine vaccination they will twist into being related to some sort of prexisting illness that the animal does not have. Also, as others have stated, communication is lacking and when you try to cancel they keep prying about why and try to get you to stay on by saying that an adjuster will call to talk to you and it doesn't happen. A great scam to collect money and not pay out.. I'll stick to care credit and credit cards in case of emergencies...
Insurer: Embrace
By: Kayla Slicker
Pleased Dog Mom
Fetch Pet Insurance made the reimbursement process very easy and communicated well during the process via texts and emails. I would highly recommend Fetch Pet Insurance.
Insurer: Fetch
By: Brynn Lazar
My dog recently had ACL surgery and the…
My dog recently had ACL surgery and the process to submit a claim was so easy and the staff was so helpful when needed that. I am so incredibly happy to have them as my pet insurance.And I will continue to keep my insurance active for my dog.
Insurer: ASPCA
By: customer
Bad Service
I have been with this pet insurance company for six years without any issues. However, when I signed up for coverage for my second dog, it turned into a nightmare. One representative repeatedly asked me for documentation that I didn't have because my dog was a rescue. My vet provided all the necessary documentation from the beginning, including SOAP notes, but they still claimed that they didn't have what they needed. By this time, I had been paying into the policy for 16 months, only to find out that the first two months of the new policy did not count. I was told that the two months I paid for were just a place marker - which was very frustrating. After numerous back-and-forth communications, I finally asked them to cancel the policy. Then, they apologized for the confusion but insisted on checking for further records despite my repeated statements through emails and phone calls. I would not recommend trusting this company. The hassle is not worth it. In the end, I switched to Spot pet insurance.
Insurer: Embrace
By: Irritated Customer
We have been with Embrace Pet Insurance…
We have been with Embrace Pet Insurance for many years and through 5 pets. We have always been happy with their service. I would recommend Embrace to anyone that loves their pets.
Insurer: Embrace
By: Jomar
Embrace is a trusting and caring pet…
Embrace is a trusting and caring pet insurance. They work with the customer to make situations get resolved. Constructive criticism would be emails answered in a timelier manner. I know they are busy with many customers, and I do understand but they will work with you on any issue.
Insurer: Embrace
By: Sharon Marchetti
Love ASPCA insurance
Love ASPCA insurance. Easy, quick and very affordable
Insurer: ASPCA
By: Cindy Barry
Customer service -no response
It seems like good insurance. But I have reached out to customer service three times since 7/28 with no response or acknowledgment. Makes me nervous for when I actually have to submit a claim
Insurer: ASPCA
By: AT
Huge Letdown in Service
If you don’t have prior 2 years of vet paperwork don’t bother; they won’t take your claims. There’s also a waiting period, and anything pre-existing is not covered. You are better off taking the money you would potentially give them and putting it into a savings account. I had originally signed up because my pet Oreo needed to go to the vet and I wanted to be able to cover what I thought would be a big vet bill as her leg was bothering her but then read the fine print and realized I couldn’t take her because it would be considered a “pre-existing condition” and even if I wanted to take her it would be a 15 day waiting period. Additionally, I had taken my cat Muffin for his annual checkup and tried to use the claims to get some money back as he had preventive care, but found out once I submitted the claim they couldn’t finish it without 2 years of vet paperwork prior (to prove an eye infection wasn’t previously existing, lol). I reached out to the company and got no response from the claims team, so I cancelled my coverage. The company should realize not everyone can afford to take their cat to their vet without insurance and should remove the restriction on not being able to resolve a claim unless you have prior vet paperwork and should make it clearer what you are signing up for when you sign up for their service. I will never use ASPCA again, and they have changed my views on pet insurance forever.
Insurer: ASPCA
By: Gabriella Chen