218,042+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,042 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Embrace doesn't seem very trustworthy.
I am looking for pet insurance, but after reading the reviews of Embrace, I will keep looking. Embrace doesn't seem very trustworthy. First of all, the 5 star reviews for this company look like fakes. All very similar in their descriptions and always only one or two sentences. The website already states that: "Due to high call volume, there may be longer wait times." Unbelievable, they know that the customer will have to wait longer and instead of changing that, they just inform the customers. So, now you know, take it. And apparently you can only reach them by phone?!?? NO e-mail address? Companies without an email address are very suspicious, and there is a reason not to provide an email address. This makes it very difficult to prove anything later. The customer has no proof that they contacted the company. One-time administration fee: $25.00 What do you have to pay $25 for ....? Customers should charge the company for completing the application. Answer for Embrace regarding your e-Mail address: [Quote]Customer Care Monday – Friday: 9 am – 8 pm ET Saturday: 10 am – 2 pm ET Phone: (855) 540-2104 Due to high call volume, longer hold times can occur. Fax: (800) 238-1042 [/Quote] I don't see any e-mail address under contact. And this is the right place for an email address and not hidden somewhere or only via app? Answer regarding $25 fee: [Quote]We charge a one-time $25 administrative, or activation, fee when a policy begins. This fee covers administration costs for starting a new policy and setting up recurring billing. [/Quote] If a company starts with a fee, what fees does the customer have to pay later? Complaint fees? Filing fees? Advertisement fees? it a Sunday fee? It's not a Sunday fee? In the US, too many companies are very inventive when it comes to fees.
Insurer: Embrace
By: Bauntyhunter
I received my reimbursement pretty…fast
I received my reimbursement pretty quick, first time it was a month, second time very fast no complains except on my I pad software didn’t work many times I don’t know why on the computer it was fast
Insurer: ASPCA
By: Marina Palat
Ease of submitting a claim and the…
Ease of submitting a claim and the great communication.
Insurer: Spot
By: Gary Tigges
Easy to purchase
It was easy to purchase and the coverage was clearly laid out.
Insurer: ASPCA
By: KC
Love this insurance!
This is definitely a no-hassle insurance company! I've had this coverage on my dog since he was a puppy (he's almost 4 now) and all claims are handled quickly and refunds processed fast. Would recommend to anyone wanting to cover their baby!
Insurer: Embrace
By: Sherry Castillo
I love the convenient access online to…
I love the convenient access online to information. Fast and easy processing of claims.
Insurer: ASPCA
By: Azusena Meza
The speed of evaluating the claim was…
The speed of evaluating the claim was amazing!
Insurer: Spot
By: Karen B.
Live Customer service is very helpful…
Live Customer service is very helpful and payment on veterinary charges are done in a timely manner so we are very happy with this service.
Insurer: ASPCA
By: Mary Ann Zirelli
Very honest and easy to work with
Very honest and easy to work with. I have never had to dispute a claim or a reimbursement.
Insurer: Pets Best
By: customerJessica
Easy Claim Process through the App
Using the app and direct deposit makes getting reimbursed for vet visits easy! My claim was processed within a couple of business days, a breakdown of coverage was included and I got my reimbursement deposited into my checking account within a week of filing a claim online.
Insurer: Spot
By: Valerie Budinich