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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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This was my first time using Embrace
This was my first time using Embrace! I was impressed. The online form to submit a claim was simple and fast including uploading my invoices; Embrace contacted the veterinary hospitals for records directly which was great that I did not need to provide them; They sent me daily emails updating me on the status. Claims were accepted quickly with no questions asked and I receive a direct deposit into my account within a few days. The amount of the deposit matched what I had calculated!!! Seamless process. Thank you very much!
Insurer: Embrace
By: Julie Flood-Hoying
Pays very very low on preventive and…
Pays very very low on preventive and puppy vaccinations
Insurer: ASPCA
By: Carol Moore
She was knowledgeable and courteous and…
She was knowledgeable and courteous and solved the problem quickly, thanks.
Insurer: Fetch
By: Liz
Pet Owners Looking After Your Pets
They know and love pets, both their own and their clients'! Amanda was friendly and able to answer all of questions and give me excellent advice as well. I'm confident that my beloved pet is in good hands.
Insurer: Fetch Canada
By: Bayley Daniel
Everything was quick and fast
Everything was quick and fast! Highly recommend!
Insurer: Spot
By: Candice Burroughs
Customer service was excellent
Customer service was excellent, friendly professional prompt informative and super helpful! I am pleased with my customer support experience! Although the Company does increase the policy every year and this year it doubled. Also note once you submit a claim you can not increase your policy, ever! This is not favorable.
Insurer: Fetch
By: carrie noviello
Format seems to have changed..
Format seems to have changed... and not for the better. The last couple of claims I've filed don't include a place to add the veterinarian's notes (which I have scrupulously collected per visit). What I know is that this will delay the processing and reimbursement dramatically, because Embrace will now have to contact the vets and get that information. WHY the change? Also -- much longer processing/reimbursement times than my previous insurance company. I left that one only because my vet isn't tech savvy, and she likes Embrace. The delayed reimbursement (weeks instead of days) adds to considerable financial strain, when we're talking about 1000s of dollars. Frustrating!!!!!!! Hire more staff to handle the increased volume, maybe!?
Insurer: Embrace
By: AlxU
A God-send to us and our pup…
Embrace has been a God-send to us and our pup. It is super easy to file a claim and they are super speedy to repay you. Thank you so much!!
Insurer: Embrace
By: Aimee
Super easy to use your website to…
Super easy to use your website to submit claims
Insurer: Embrace
By: Stephen C. Gubler