224,929+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Surprising to see great reviews
Surprising to see great reviews. My vehicle was hit last weekend and the police determined it was 0% fault. 5 days later, after submitting a second claim, my claim was assigned to an adjuster who’s on vacation and my vehicle is still in a lot somewhere up north after the back up adjuster keeps saying it will be in my preferred shop today. I called the towing company and they are even worried the process is unusually taking longer than expected. Good for everyone else here, I guess my luck has ran out and I’m one of the consumers that is extremely disappointed. Response to Sonnet - Aug 19 2024 - Hi, I've called your team twice now and requested for management to address the issue last week, there's still no response. For the rest of the business day, if we don't receive any feedback, we will contact the ombudsman.
Insurer: Sonnet
By: Maximillan Aguilar
Loyal Embrace Parents
We have been with Embrace for several years. We have never had any issues or complaints. Price is reasonable and gives us peace of mind for our 3 kitties. The Wellness Plan is our way to have the money to keep our kids vaccinated without worrying if we can afford it. Claims are processed quickly and customer service is always there for us. If people think you are nuts for having this coverage for your "kids", just tell them they are nuts for not having it!
Insurer: Embrace
By: Valued Customer
I submitted a claim 3 weeks ago… it’s…
I submitted a claim 3 weeks ago… it’s still pending .. I wouldn’t say anything but I got 2 emails to give feedback of my recent experience
Insurer: Embrace
By: Carmen
Peace of mind
I just feel comfortable knowing my cat is insured, because he gets into some questionable trouble not even the Vet can explain. Peace of mind.
Insurer: Embrace
By: Meg
Policy paid as promised
Our pug had an unexpected injury to his eye. He got a staph infection and almost lost it. He had multiple vet visits and 9 different meds. After almost 8 weeks of treatment, he is now infection free and his eye was saved! This was the first time we had to submit claims to Embrace. They reimbursed exactly as our policy promised and in a timely manner. So far, we are very pleased with Embrace.
Insurer: Embrace
By: Suzanne Houck
Simple Steps
The steps were laid out simply and worked. It was easy to submit all three claims within 30 minutes. However, I was submitting the data at peak time.
Insurer: Embrace
By: Christopher Jaramillo
Not what I expected
Not what I expected I wanted to like this pet insurance company, but I guess all insurance companies are the same. They all want your business but when you need them, they will find any reason to deny your claim. The short version is that my veterinarian died and closed his shop, so I couldn't get my puppy's records. We had an emergency and had to take her to a hospital (9 months after getting insurance and past the waiting period) submitted the claim and it was denied because I couldn't prove that it wasn't a pre-existing condition. I no longer need pet insurance but it was disappointing and heartbreaking, I will not be going with Embrace if I ever decide to adopt again.
Insurer: Embrace
By: Irma Fierro
First time experience with pet insurance
This is our first experience buying pet insurance. Fortunately, we haven’t had to use it and I hope we never have to. I just wanted to say that the agent who issued our policy was professional, knowledgeable and friendly. She was patient and answered all of my questions. At this point, I would recommend Embrace Pet Insurance to my family and friends.
Insurer: Embrace
By: Wendy
rep seemed interested and knowledgeable
rep seemed interested and knowledgeable
Insurer: Embrace
By: Neil Rose
Incompetent to say the least
I’ve never thought I would wait for 3 months to have a claim processed. The staff, from both - email and phone seems disinterested in solving my problem. I don’t know whether it’s just bad luck on my end or that is how this insurance company operates. Either way I suggest not to risk your pet’s health and look elsewhere. The moment I will receive what is owed to me I am immediately switching somewhere else, and telling my friends I recommended this insurance to do the same. Just horrific.
Insurer: Embrace
By: Artem Shelkov