221,891+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,891 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Don't waste your money
I purchased insurance for my dog which I recently adopted from a woman who was being stationed overseas and wouldn't be able to take the dog with her. I took my dog to the vet ro get seen because I noticed that he kept licking his paws a lot. Although I tried several different over the counter remedies, keeping his paws clean, etc... the problem continued and I was worried. The vet determined that it was allergies. Treatment came out to almost 200 dollars. After submitting the claim, ASPCA rejected it because they claimed it was not within the type of policy I am paying for, however, it is because I purchased the illness and accident policy so that did fall within the benefits. I called to question their rejection of my claim and customer service said that they needed 6 months of medical records (not even a person's insurance requires that), I explained that I only had maybe 3 months because I got the dog in March of 2024, this claim was made in June. I submitted all the documents I have and haven't received any update yet. So I'm thinking that having pet insurance at least w this company is not worth it. My dog is healthy and I'm just throwing money away on this company since I am giving them money for nothing and paying the full vet bill myself. I wouldn't recommend this ins.
Insurer: ASPCA
By: Gabrielle Gamboa
Puppy Wellness claim, 5 weeks and counting
Two claims submitted for a 3mo old puppy…now almost 5mo old puppy and they still have not paid the claim. Poor communication. I am thinking that people may have a better experience based on individual states. Looking to switch companies before this guy gets older.
Insurer: Fetch
By: Michael
THE BEST INSURANCE
I’ve tried other insurance before I came across MetLife Pet Life. I couldn’t be more happier choosing them. Their claim process is very easy. They are available when you call. They explain everything so you can understand they also send updates frequently via email and best of all they direct deposit your refund fairly quickly. I will highly recommend them to anyone.
Insurer: MetLife
By: Donna
Inconsiderate
ASPCA did not cover any of my dog's health visits, both common preventative needs and acute issues. I tried to discuss this with several people that work for the company, they were inflexible and unwilling to help. The manager even hinted that the insurance will not cover your pet's common needs. Please do not use this insurance if you want your basic needs of your pet covered.
Insurer: ASPCA
By: Jamie Harris
You guys handle everything in a very…
You guys handle everything in a very timely manner
Insurer: Spot
By: Timothy Jones
SCAM WELLNESS PLAN - DON'T BUY
I bought their Wellness plan hoping that they could reimrburse for the dental treatment and many things. After I actually got the dental receipts to them, they refused to reimburse it because it is not done by an official doctor? This was never explicitly stated in their claim. This is a plan with a lot of "hidden" rules and you won't get your money paid in!
Insurer: Fetch
By: Qianlin Luo
Best pet insurance company
Customer service is excellent and claims are processed in record time. I have been a customer for years and have tried other insurance companies. I trust that I am covered when I need them the most. They even emailed me to see how my pet was doing.
Insurer: Healthy Paws
By: Irene Feliciano
I can only rate Carmen's
I can only rate Carmen's, insurance agent, service since I haven't used the insurance yet. She was very helpful. I explained what I expected from the coverage, what I needed it to cover and information on my cat's and their medical history. She was very detailed so I'm aware of things I thought Prudent Pet would cover which they more than likely will not. She even gave me a suggestion on where to find information on how to socialize my 2 cats to each other (1 had just been adopted) so they can live harmoniously. Thank you Carmen.
Insurer: Prudent Pet
By: Smiley
Good Claim Experience
Timely and good customer service.
Insurer: Fetch
By: TOM S
They are delaying my payments
I’ve paid premiums for 14 years. They have an issue with two invoices that I can’t get corrected by the health provider yet because they are on vacation. So every claim after that is backed up and they will not budge and settle them. My dog died and I’d like to cancel the policy but feel I need to wait so I have access to their system until this is settled. I’ve been told they will settle those claims by one representative then again that they cannot yet by another a couple of times. Each time they “correct” it they give themselves 10 more days to do so. I’m grieving on top of all.
Insurer: Healthy Paws
By: KR