221,963+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,963 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pre-Existing Condition? Nope, not us!
We had a new puppy and he went in for stitches because he stepped on glass. Embrace requested medical records from the hospital and they were submitted, but then the claim was denied for a pre-existing condition. How is stepping on glass and needing stitches a pre-existing condition? There was a second incident that was also a freak accident that Embrace deemed pre-existing. I work in a "people hospital" so I do understand what pre-existing means - what this puppy did, did NOT qualify for pre-existing. He was a puppy and just had some happy feet. We never received reimbursement after sending notes and making calls. I am very disappointed and will not refer anyone to use Embrace. I actually canceled the policy last week.
Insurer: Embrace
By: Theresa Gibson
UNBELIEVABLE AND IM SKEPTICAL.
Easy to use, friendly customer service reps, affordable and wow! They covered 75% of a recent visit to pet vet through Tractor Supply!!! Thank You Spot PET Insurance. I feel so much better knowing I can take care of my pet(my baby) if funds are low from paying vets ...., they pay back quick!!!!
Insurer: Spot
By: Anne Bell
Trustworthy and Great Customer Service
I have used other insurance companies and Fetch is by far the easiest to work with, they do what they say they will do and they pay the way they say they will. I recommend them to everyone
Insurer: Fetch
By: Patrick Noiseux
NEVER AGAIN
Ditto what ALL of the bad reviews have said - don’t skip them because I genuinely wouldn’t be surprised if this company wrote their own good reviews. They are liars and cheats and will take all of your money and reimburse you none. Look at how many pets on here have allergies - you’re telling me they were all born with them???? This is a fraudulent insurance company!
Insurer: Spot
By: Julia Rose
Helpful customer service explained…
Helpful customer service explained coverage well.
Insurer: Prudent Pet
By: Christina
Very easy to submit my pets records
Very easy to submit my pets records. They were very fast dealing with my claim. I would HIGHLY recommend Spot Pet Insurance to everyone!
Insurer: Spot
By: Phyllis K
Quick turnaround for claim.
Quick turnaround for claim.
Insurer: Spot
By: Janice Perlo
Lacking empathy
The customer service representative Giovanni was callous and rude. He tried to pressure us into paying for a plan while in the middle of a medical emergency and instead of taking no for an answer he kept pushing and saying "well what are you going to do the next time your pet is injured." Repeatedly.
Insurer: Embrace
By: Andrew Sterling
So far Embrace is awesome!!
So far, the Embrace support and claims teams have been fantastic! This is my first time submitting a claim for my pet, and the support team was a huge help with all of my questions. It took about 21 days for the claim to go through, which I believe is a fast turnaround! I think I made the correct pick, going with Embrace Pet Insurance!
Insurer: Embrace
By: Derek Dalgleish
Embrace’s official,Jeff P
Embrace’s official,Jeff P. was very honest, and helpful about the policy I chose for my pets.Embrace pet insurance is the best option for pets that I researched. They just have the best coverage for the costs.
Insurer: Embrace
By: Karl Rivere