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Trupanion acts quickly and fairly
Trupanion acts quickly and fairly
Insurer: Trupanion
By: Paul
I love the insurance
I love the insurance, I submit a claims for my dog. But I feel like they need to improve who reviews the claims. I had to fight multiple times to make sure the claim was file properly.
Insurer: Trupanion
By: Marcio
So stressful dealing with a sick pet to…
So stressful dealing with a sick pet to begin with. Then comes the big estimate...more stress and hard decisions. Trupanion gave me peace of mind to get the best treatment for my pet.
Insurer: Trupanion
By: Susan and Bob
Very easy to use the app
It is very easy to submit claims and receive payment.
Insurer: MetLife
By: customer
Very intuitive enrollment process
Extremely flexible options to keep my pup safe and protected.
Insurer: MetLife
By: Morgan Swain
Excellent service
Very prompt responses and any questions are clearly communicated!
Insurer: Trupanion
By: Donna Nichols
Good
Good. was very easy to get a policy for my pet.
Insurer: MetLife
By: Willnesia Sloan
Quick click through
I was able to click through quickly and make my selections.
Insurer: MetLife
By: Diana Rivera
Very Disappointing Experience — Avoid
I purchased Lemonade Pet Insurance for peace of mind and support in case my cat ever needed urgent care. Unfortunately, when my cat, Mercy, recently developed an upper respiratory infection (URI), my claim was denied. Lemonade classified the condition as pre-existing because Mercy had similar symptoms about 10 months ago. Even though upper respiratory infections in cats are typically acute, not chronic, and can occur multiple times in their lifetime (similar to the flu in humans), Lemonade decided that any recurrence within 12 months is not covered. They denied coverage for this common, treatable condition by labeling it “pre-existing.” Their reasoning? Mercy had a URI more than ten months before the policy start date, and they require a full 12 months without any symptoms to consider a condition “cured.” This interpretation makes routine illnesses practically uninsurable. By their logic, if a cat gets a cold once, they can refuse coverage for any similar illness unless 12 months pass with zero related symptoms. That is simply not realistic for pets — and they know it. When I requested clarification, I received generic policy language instead of genuine review or support. The policy clearly prioritizes the company’s benefit over the animal’s wellbeing and the paying customer. I will not be renewing and do not recommend Lemonade Pet Insurance. Be cautious — their definition of “pre-existing condition” is extremely broad and can easily be used to deny legitimate claims for common, unrelated illnesses. Pets deserve better, and so do responsible pet owners.
Insurer: Lemonade
By: Anna