224,745+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,745 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Communication A+++
Wonderful experience with customer service and signing up. Answered all my questions and was amazingly patient and nice. I did alot of research and Prudent had the best ratings, coverage, and pricing of others.
Insurer: Prudent Pet
By: Xx_LoLo_xX
I Do Not Trust Embrace
I am so displeased with Embrace that I am considering reporting it to their state's insurance board. As far as I garner, they have a very sophisticated bait and switch program. I changed the policies of my dogs as they aged; Embrace claims they have not record. Embrace increases the yearly cost without personal notification. A text is not a proper notification. Then after they raise your deduction amount, the have a 60 day waiting period from the renewal date. Who remembers what date they signed up? Again, where is the notification? It has cost me over $300 a month to insure my dogs and yet Embrace has not covered one expense. They keep raising the deduction without proper notification. I assure you that I would never carry a $1000 deduction and a $10,000 coverage on a senior dog. Embrace is so insulted that it is almost impossible to contact them; there is not email address and if you try call, be prepared for a very long wait.I finally got through to a young woman who offered explanations that were less than satisfactory. I feel that Embrace's honesty is edgy. I warned the young lady to whom I spoke, do not drop my policy until notified. Also I found after much research an email. I have not heard from Embrace.
Insurer: Embrace
By: Janice Kopp
Pet Insurance - Wellness plan not as advertised! .
All my questions were answered and the online purchase was smooth. Update 10/4/24: I filed my 1st Wellness claim and many of the services covered under the Preventive Esstentials Plan were denied because my vet bundled Fecal, bloodwork, and urinalysis. Therefore they denied the annual vet exam that is advertised to be reimbursed at 100%, they denied the rabies and Lyme disease vaccines, also to be covered at 100%! Because the vet bundled tests, Pumpkin refunded my Preventitive Essentials premium and essentially covered nothing, as if I never had the Preventitive Esstentials plan at all. WARNING: discuss with your vet on how they bill before submitting a claim!
Insurer: Pumpkin
By: Bob
Great Customer Service!
Claim was very easy to submit & Jessica was great at keeping me informed about the claim status. She made the whole process very easy to understand. I’m so glad we chose Embrace for Hardy!
Insurer: Embrace
By: Lisa Haggerty
The communication was good
The communication was good. When my papers were submitted, I had an update as to the progress being made. When the refund was shown, the explanation was clear.
Insurer: Pets Best
By: Lorraine Rau
Pretty easy to submit.
Pretty easy to submit.
Insurer: Embrace
By: Mary Dietrich Olmstead
Empower extended my deadline.
I had financial problems and I needed to take my dog to the vet, but I couldn’t afford it at that time. Tyler Minski of Empower was kind enough to extend my deadline so that I could take my dog to the vet. They genuinely care!! Thank you Empower!!
Insurer: Embrace
By: Teresa Cato
Helpful and friendly
They were very good at communicating. They initially denied the claim. I contacted both our regular vet and the vet at the University vet school and they both sent letters. After that the claim was approved and paid quickly. Everyone I spoke to or communicated with was very friendly and helpful.
Insurer: Embrace
By: Lisa Lambrecht
I submitted a document within eight hours had the claim approved reimbursement was in my bank in forty eight hours
Submitted claim and the turn
Insurer: Embrace
By: Ralph White
Did well contrasting competitors.
Did well contrasting competitors. It is complicated and amazing how each insurance product includes or excludes items. As terrible as accidents are, the failure of all the insurance products to me is coverage for wellness. Most do have a wellness policy, but if you do the math then it is really just prepaying to loose money, break even, or maybe save $50 a year.
Insurer: Pumpkin
By: Philip Stoke