218,808+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,808 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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No information
I bought it online and don't have any paperwork to know how to file any bills or cards to show my vet
Insurer: ASPCA
By: Carol Wozniak
The only insurance provider you'll ever need
This is the way all insurance providers need to do business. But they don't. Streamlined, easy to use and understand website, fast, friendly service from reps over chat instead of the phone. I've never felt like I was dealing with a cold, detached rep with these guys. Every time I've had an issue, I've spoken to one of their reps like we were just having a conversation about an issue, and it's been resolved quickly and hassle free. They're not kidding when they say you can get coverage in minutes, it really is that easy.
Insurer: Sonnet
By: Julian Drouin
You’re in control!
It’s a good to have access to your account and some what full control of your policy.
Insurer: Sonnet
By: Lia Christina
I a new to Pets Best
I a new to Pets Best. I am displeased with my coverage. I have a neighbor who is a member for several years and her items are always covered. Her and my dog went and had the same conditions. My refund was only $100 something from a $700 bill. Beyond unfair. Would not recommend this insurance to anyone. Also the turn around time was unbelievable. Just to get that kind of repayment was unbelievable.
Insurer: Pets Best
By: DeMarco Owens
Pumpkin Insurance is the only way to go…
Pumpkin Insurance is the only way to go if you have pets. I opted for the annual package. After Violets(cats) visit, I submitted a claim and received the money within 2 weeks. The direct deposit option is great. Anytime I have needed to call customer service I was impressed by how informative friendly and helpful the staff was.
Insurer: Pumpkin
By: customer
Easy
Easy, stress free claim process, which was settled super fast.
Insurer: Prudent Pet
By: dlozanodeweypest.com
Filing a claim is very simple
Filing a claim is very simple. Review of the claim is quick and payment received effortlessly.
Insurer: Fetch
By: Mona Ueda
I expect claims to be processed in a…
I expect claims to be processed in a timely manner. 2 weeks is my expectation. However consistently Pets Best has taken more like 6 weeks. I am extremely disappointed in this processing time and will be dropping them as soon as I can find a new insurance.
Insurer: Pets Best
By: Joyce Schehl Kluck
From PetFirst to MetLife
We (3 dogs at the time) initially had Pet First insurance for over 13 years and they were fantastic- great service efficient and caring. Would give them a 10 rating! Then MetLife bought them and the first year was difficult as some claim steps were different and the prices really increased! After 3-4 years it’s getting better and always room for improvement- hard to upload all tests lab reports and SOAPS so I fax and had trouble after Covid getting the proper fax number so claims were not processed- finally got handled and now it’s much improved and direct deposit of reimbursement is a great feature.
Insurer: MetLife
By: Pam