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Affordability and excellent processing time
Outstanding to deal with
Insurer: Spot
By: Carol Oneill
Good experience
After a well known company no longer offered pet insurance in my state, I went looking for another one and found Spot. They are fairly priced and the process was pretty easy and straightforward. My vet had to be added to their list and took about a day and my first claim came back really quick after that happened. I’m really impressed so far.
Insurer: Spot
By: Anne Messenie
Nice to have
I must say what a nice insurance to have I’m pleased with this All though the price is very high for a monthly premium , seems to go up each year or sooner Make it adorable please Thank you
Insurer: Embrace
By: Jennifer Chlebda
Spot Pet Insurance procedure is convenient
Spot Pet Insurance procedure in place is convenient and the representative I spoke to was patient and helpful.
Insurer: Spot
By: Sylvia P Pulido
Claims are processed in a timely manner…
Claims are processed in a timely manner and updates and notifications are always sent out to keep me posted on my claims. Also everytime I call I always get good informative answers to my questions.
Insurer: Embrace
By: Mia Hernaez
Thank you for the excellent customer…
Thank you for the excellent customer service. I made some mistakes in filing several claims. One phone call and you fixed everything. I received the insurance payment the same day.
Insurer: Embrace
By: Peg Neuhauser
So easy to submit
So easy to submit - far simpler than in previous years
Insurer: Embrace
By: Linda Roggli
I would give this company a minus 10
I would give this company a minus 10 if I could. I submitted a claim. The vet's office erroneously included a grooming done on 9/3/24 with the sickness visit dated 9/30/24. The policy effective date is 9/5/24. My first mistake was thinking that they would have the brains to realize that the grooming was the only service prior to the effective date and that they would allow the sickness claim. WRONG. I called when I saw the rejection of the total claim and both the customer service person and her boss agreed they erred and sent it back to claims. Then the Claims morons rejected it a second time for the same reason... they said the claim was prior to the effective date. I spent another 3.5hrs calling, chatting, etc. I was told no supervisor was available on Sunday. I called back and the person said she would connect me to a supervisor. I held on until they disconnected me. Called again and asked the woman to please remain on the line until she had a supervisor pick up. Of course, the supervisor picked up but when the first person hung up, i got the recording to rate the call and then it disconnected. Finally the supervisor (who isn't there on a Sundays) called me back. Bottom line: they say the onus is on ME to get the vet to issue a corrected Invoice AND a letter of explanation stating the grooming was erroneously included on the 9/30/2024 invoice since the idiots in Claims apparently reject everything on an invoice erroneously dated prior to the effective services if there are subsequent services rendered. Then I will resubmit it as a new claim. I will also contact the BBB if this isn't resolved within 30 days.
Insurer: MetLife
By: Elissa Dellosso
I appreciate how simple and straight…
I appreciate how simple and straight forward Fetch Pet Insurance is and the quick reimbursement turnaround times. Thank you Fetch!
Insurer: Fetch
By: Eléa Faucheron
I appreciate how simple and straight…
I appreciate how simple and straight forward Fetch Pet Insurance is and the quick reimbursement turnaround times. Thank you Fetch!
Insurer: Fetch
By: Eléa Faucheron