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Pet parents across the U.S. and Canada have left over 224,825 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Stay away from this company.
1). Extremely long hold times when calling customer service. 2). Changing definitions so they don’t have to pay. Submitted a claim for an xray on a congenital defect my puppy was born with. They say the “illness” isn’t covered because the xray was taken within the 14 day “illness” waiting period. The xray is not a result of illness. I had it done because my puppy went in for a booster shot and thought I’d save money having the xray done at home vs. Boston MA at specialty hospital. 3). At specialty hospital in Boston 2 months later, they are not paying claim for “illness” because now it is a preexisting condition. Seriously? This company is unreal. Stay away!!
Insurer: Pets Best
By: Leslie Russell
Very quick to get resolution
Very quick to get resolution
Insurer: Sonnet
By: Gord Blagdon
Understanding
Understanding, friendly, respectful and helpful.
Insurer: Sonnet
By: KS Alim
Two puppy claims vs. One puppy claim
Overall my experience was good except for one minor problem. I put in a claim on two dogs and as of 10/28/24 I have only received a completed claim on one and am still waiting on the second claim to be completed. This may be due to the similarities in my puppies' names which may have caused confusion. Otherwise, the process for the first claim has been quick, efficient, and easy to understand so far.
Insurer: Fetch
By: Rosemary S.
Easy to upload information and quick…
Easy to upload information and quick turnaround!
Insurer: Spot
By: Rachel Johnson
Always fast and great service
Always fast and great service
Insurer: Embrace
By: Lydia Berkebile
So glad we made the choice!!
I love how easy it is to submit a claim & that Fetch covers our fur baby's ongoing expenses. He started having seizures about a year after we adopted him. My daughter had insisted we get pet insurance because he was son young. This is our 1st experience actually covering a pet, but I'm glad we did. It would have been truly heartbreaking if we had to put him down when these episodes started. We've had Fetch for 3yrs & have never had a claim rejected.
Insurer: Fetch
By: Selinda Sypherd-Rieck
Easy to do
Easy to do, although repetitive on some steps when you are doing multiple submissions at once. It would be nice to be able to do all my submissions at once, like picking my provider, critter and diagnosis without entering it again and again.
Insurer: Embrace
By: Laura
I have been using embrace for 9 years
I have been using embrace for 9 years. The claims process has become very easy to use and Claims are addressed usually with in 2 - 3 business days. Their coverage of my dogs ailments/illnesses have been great.
Insurer: Embrace
By: Victoria Lopez
Easy to submit claims; fast refunds
Easy to submit claims. Quick refunds
Insurer: Spot
By: Greg