223,914+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Super happy with Many Pets Insurance
Super happy with Many Pets Insurance. They are so quick to review a claim, respond and reimburse. Would give more than 5 stars if I could
Insurer: ManyPets
By: Pup Lover
No regrets choosing Spot Pet Ins.
The coverage is very good and the claims process is easy and fast.
Insurer: Spot
By: Jim Mercuri
The drop down list for pet diagnosis is…
The drop down list for pet diagnosis is not working. I had to put it in additional diagnosis, this has been happening for the past 2 days. Please fix your software problem.
Insurer: Embrace
By: Skooter
Customer service was very good
Customer service was very good
Insurer: Embrace
By: customer
I had to call with a question on a…
I had to call with a question on a Saturday morning and I got through right away, my questions were answered and everything was friendly and very professional! I'm pleased. Knock on wood, I haven't had to use them for any claims, so I can't speak to that, but what they offer is very comprehensive and thorough. It's better coverage than most of us humans can get!
Insurer: Embrace
By: Nicole
This company is a scam
I have been a customer for almost 8 years with fetch. I recently lost my dog to a sudden medical condition. They have approved all of my claims, and I have received email notifications saying my deposits have been made. I have not received any money. When I call I get the run around saying that they have proof of payment, yet they will not provide me with the proof. So frustrating, and horrible service. I will be getting a lawyer involved. Per your comment below. The supervisor did not tell me there was a problem with the account number. After 5 phone calls and just being told that they had paid and they had proof. Is not good customer service. I have been waiting for 2 days now for a call back to let me know what is going to be done?? This is over $5,000. Not just a little reimbursement
Insurer: Fetch Canada
By: Carey Belair
They pay the claims!!!
I have had all positive experiences so far dealing with getting reimbursement for the claims on my dog and cat. I am always nervous that they are going to try to find some reason to deny or reject all or part of the claim, just based on them being an insurance company! But I've had Spot for a year and a half now, and I have to say, it's all been on the level. Very fair. What a relief!
Insurer: Spot
By: Julie Greenfield
Quick response and action for clam.
Quick response and action for clam.
Insurer: Spot
By: Irene
Unbelievably frustrating and completely unhelpful
Avoid this insurance company at all costs. I was the victim of a hit-and-run on September 11th and my claim STILL isn't settled. They got the details of my policy wrong from the beginning, refused to tow my car, disappeared completely once the repairs had been finished, delayed payment unnecessarily, and wouldn't answer any of my emails requesting updates! It's been an absolute nightmare trying to get any information out of them, and even now that I've finally gotten them to approve an amount for the repairs, they're refusing to cover things that are included under my policy and that I opted to pay extra for! Honestly feel like I would've been better off without any insurance at all for how unhelpful Sonnet has been throughout this entire experience. Will be cancelling and switching to *anyone else* as soon as this claim is finally settled, which will probably be years from now at this rate. AVOID AT ALL COSTS.
Insurer: Sonnet
By: Emma McBride