208,464+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,464 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Overpayment Hassle
I submitted my pet’s prescription strength dog food and recommended supplements and they were approved by your staff. I continued to submit receipts since the products were approved by your staff. Then I receive a letter that there was an overpayment. I paid the amount in question. I then receive another letter; which, included the dates from the prior letter along with one additional date but the previous amount was already taken care of. Your company cashed the check. I called to explain the situation and was told it was being routed to the right person and I would get an email with the correct amount due. Weeks went by. Never got an email. I called numerous times and sent several emails explaining the situation. No one could do simple subtraction and confirm I only owed for the last date in question. I then received one final letter, called the company again, and finally got the situation resolved. It was a very lengthy, annoying process that was entirely your staff’s fault. I am not sure why the products were continuously approved. With all of the hassle you caused me it would have been nice if you just took the loss since it was your fault. Now I’m submitting receipts for items that are totally unrelated to preexisting conditions yet they keep getting denied. It is beyond frustrating.
Insurer: MetLife
By: customer
Spoke with Maddy and Cathy/Kathy
Spoke with two reps in the last week as I have many questions on my first ever claim to submit for my cat. I was hoping not to have to submit any claims for many years as I have fairly young cats, 5 and over 1. My 5 year old was diagnosed with crystals, so here I am about to submit my first ever claim. I want to express how wonderful Maddy and Cathy/ Kathy were on the call with me. Maddy helped me with additional questions I had and gave me great information when submitting a claim I was not aware of. She was fantastic and very professional and pleasant to talk with. Cathy/ Kathy I should've grabbed the spelling of her name, my apologies was just as amazing and helpful with my questions. She even put me on hold to make sure she was providing me with the correct information. Both reps were very kind and professional. It makes the process of the pet owner on the other side of it a more relaxed and have some relief they have this support. Thank you ladies for your great customer service.
Insurer: Prudent Pet
By: Customer
Eileen was very knowledgeable and made…
Eileen was very knowledgeable and made the process easy to sign up my pet Sherlock
Insurer: Fetch Canada
By: R greenhalgh
worthless
I'm so lucky my pets don't have preexisting conditions so I was able to switch off of this nightmare. Unable to contact them or get any kind of reimbursement. Haven't been able to log in for 3 months through the app or website. Instead only get errors. Waste of money.
Insurer: Pets Best
By: Patrick
Great insurance for our pets
Great insurance for our pets. Quick and easy reimbursement for our bill from the vet.. thank you.
Insurer: Spot
By: Yolanda Campbell
Simple and easy to choose plans
Simple and easy to choose plans
Insurer: Nationwide
By: Joy Luongo
It was easy to apply but I have not…
It was easy to apply but I have not received a decision yet
Insurer: Nationwide
By: Michael Donelly
Claim Denied Despite Vet Record Showing No Gingivitis
My dog required dental treatment, and I submitted a pre‑authorization request and supporting veterinary records. The claim was denied on the basis that the condition was “pre‑existing.” However, a March 7, 2025 veterinary record clearly documents: “Oral Cavity: Teeth are free from excessive tartar, no gingivitis present.” This is a clinical finding recorded during a hands‑on wellness exam. Despite this written medical record showing no gingivitis at that time, the insurer stated they contacted the veterinary clinic and were told that no oral exam was performed. When I contacted the clinic directly, they informed me they have no record of being contacted by the insurer and confirmed that the oral cavity findings in the chart reflect the veterinarian’s observations. I requested documentation from the insurer showing who they spoke with at the clinic, when the conversation occurred, and what was documented, since this alleged conversation contradicts the written medical record. The insurer declined to provide that information while continuing to rely on it to deny the claim. The insurer also took 9 days to provide an initial pre‑authorization response for a dental procedure involving extractions for active dental disease. I have now filed a formal complaint with the Washington State Office of the Insurance Commissioner regarding the claim handling and use of evidence in this denial.
Insurer: Prudent Pet
By: Sameez Charania
Amanda was a delight to speak with
Amanda was a delight to speak with. She explained everything I needed to know clearly, and answered all of my questions. She was able to create policies for my two dogs very quickly. She also is very caring about our pets.
Insurer: Fetch
By: Francine DiBernardo