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Very smooth claims process
Very smooth claims process. Payment received in record time. This insurance has allowed me to financially care for and keep my dog after being diagnosed with serious GI issues. Highly recommend!!
Insurer: MetLife
By: Robin & Juliet
Was easy to understand
Was easy to understand
Insurer: Nationwide
By: customer Cindy
Josh was a pleasure to speak with.
Josh knew exactly how to handle adding Luna to my policy with Ha-na. It was a pleasure speaking with him. You have a great asset with Josh.
Insurer: Fetch
By: Scott Welch
BEWARE OF THE FINE PRINT This pet…
BEWARE OF THE FINE PRINT This pet insurance company catches you with their fine print and loop holes and refuses to cover claims. Newly adopted 4 year old. Took him for a well visit during the 15 day waiting period (because no one at Fetch told me to WAIT FOR ANYTHING for the 15 day "waiting period" was complete. Dog was anxious in the new home so the MD prescribed anti anxiety meds to see if that would help with his adjustment- even though in the 4 years of medical records there was no sign of anxiety. Fetch is denying all claims for anxiety stating that because it was treated in the 15 day waiting period it is not covered. Clearly all they care about is saving money- NOT about the welfare of the dog. Spoke to customer service sup who sent me to a claims sup who agreed that there are many frustrated clients because of this but when I asked if she could do anything for me, like WAIVE that 15 day period she basically said "too bad" we need to stick to our policy
Insurer: Fetch
By: Unhappy customer
very responsive and flexible
very responsive and flexible
Insurer: Spot
By: Chang Cui
If I could give Trupanion 20 stars!
If I could give Trupanion 20 stars I would! Worrying about your pets health and declining condition is hard enough. Knowing Trupanion is there supporting you financially is huge. It would be nicer if I didn’t need them, but knowing I do brings immeasurable comfort.
Insurer: Trupanion
By: Gina A
For FEHB Retirees
For FEHB retirees this process is so easy - I can't believe we did not do this before!
Insurer: MetLife
By: Jenny Liu
Easy To Get Answers and Help!
It's so easy to speak with someone, and everyone I have talked to is so knowledgeable and able to give me accurate info while also not making me jump through a million hoops.
Insurer: Prudent Pet
By: jessiejeogmail.com
Website/claim service does not work
Been trying to submit our emergency vet bill claim for over a month and the website has been down and every time I try to log in, it makes me reset my password, still never being able to log in, the app also does not work. We pay almost $60 a month and can’t even use the service. Will be switching to new pet insurance.
Insurer: Pets Best
By: Shaina Burbach