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Fetch is not easy to work with
Fetch is difficult to work with for claims, slow to respond and ultimately didn't work with us well to help cancel our policy. We moved all of our pets off of fetch insurance to Lemonade and have a much better experience there. We also told our local vet that Fetch is difficult to work with and make sure that he does not recommend it to any of his patients. Fetch also does not make it possible to cancel insurance at any time, you have to wait until the next billing date. This is different from almost every insurance.
Insurer: Fetch
By: Albert Li
Claim documentation needs to be submitted multiple times
Claim documentation submitted at least 4 times by my vet. Embrace claims they have no documentation. My vet says this is a common experience they have with Embrace. VERY FRUSTRATIING. Problems: A - in the emails to the vet, there is no claim # or policy # to match with the pet, so when the documentation is submitted, it must get lost in the many emails they get. B - the email sent to the vet are from a no-reply email so if the vet hits "repy" button, obviously the email will send BUT it will go to an unmonitored email. Embrace needs to fix these issues.
Insurer: Embrace
By: E Hicks
Fill out claims and get a quick response
Fill out claims and get a quick response
Insurer: MetLife
By: Megan Sullivan
It’s somewhat ok i wasn’t expecting to…
It’s somewhat ok i wasn’t expecting to be charged 66 dollars
Insurer: Nationwide
By: customer
QUICK & EASY
QUICK & EASY - SIMPLE SIGN UP
Insurer: MetLife
By: MONICA VICTORIA KNEPPER
Very easy process to fill out the…
Very easy process to fill out the information.
Insurer: Nationwide
By: BarbK
I cannot say enough good things about…
I cannot say enough good things about MetLife Pet Insurance!! They have been great in working on my claims and handle them very quickly too!! I’m so glad that my little Henry has good Insurance!!
Insurer: MetLife
By: Karen Bruzdoski
I was looking for insurance for my two pets
I was looking for insurance for my pets, the customer service was great. She walked me through the process, explained to me the different policies for both of my pets.
Insurer: Prudent Pet
By: Trecia
Rebecca was so helpful
Rebecca was so helpful! I was skeptical of all insurance companies due to so many concerning reviews but she made me feel more comfortable giving me so much in-depth info that made me feel ok moving forward with Prudent Pet.
Insurer: Prudent Pet
By: andreagodinmusicgmail.com