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Pet parents across the U.S. and Canada have left over 224,825 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The process to turn in a claim was…
The process to turn in a claim was seamless and I received payment pretty quickly.
Insurer: Spot
By: Tonya B
Very happy with this service
Very happy with this service! Having insurance with Embrace has saved me so much money. I’m very impressed.
Insurer: Embrace
By: Natassia Newton
Profoundly dissappointed with the…
Profoundly dissappointed with the claims I have filed now over 2 months ago. Learned that Embrace was needing clarification from my Vet. I called Smiths Vetinary Hospital in Santa Fe, which is a reputable and well know long time vetinary. I let them know that Embrace had sent requests to them and they had not responded. While I was on the phone with Smiths, they emailed my felines entire medical records 3 weeks ago. USAA should reconsider who they recommend. I regret having dropped Nationwide Pet Insurance.
Insurer: Embrace
By: Jim Martinez
Broken claims system online
Ashley was very hekpful and sent me the information to submit my clain manually, but the claim forms will not open (get and OOPS from Embrace online) and I still cannot add a pet to my current claim online - please have your tech folks look into that!
Insurer: Embrace
By: Roxie Clements
My cat had a emergency event and had to…
My cat had a emergency event and had to take to animal hospital. I filed a claim and at first thought I was getting the run around for reimbursement not knowing how pet insurance worked. Well it took 2 months with all documentation as a first time claim. I am happy to say that embrace lived up to it's promise and paid the claim. Thank you very much for your service.
Insurer: Embrace
By: Clifford Reep
Live Vet 24/7 Chat Yay!
The customer service rep Stephanie was very thorough in explaining how Prudent Pet operates. She answered every question down to the last detail. I love the fact that Prudent offers a portal to chat with a live veterinarian. This was a huge factor in choosing a pet insurance company. It's kind of like an extra guardian angel sitting on the shoulder of my pets (2 cats Charlie & Nicky) and that makes me feel a bit more secure should an emergency situation arise. I also feel the cost of the policy is amiable. Not too expensive and not too cheap. I am hoping this company is a good fit for me, Charlie and Nick. Laura, Pittsburgh, Pennsylvania
Insurer: Prudent Pet
By: Laura Williams
Once I set up our account
Once I set up our account, I had a few questions regarding the required medical records. Our dog, Sadie, is a 7 year old rescue with no medical history prior to being picked up as a stray a few months ago. Using Fetch's chat line, Emmalee helped me verify what's needed and made a few notes so, hopefully, make things a bit smoother if / when we make a claim. Also, love the direct deposit option, too. Thanks,
Insurer: Fetch Canada
By: Dennis+T
Claims go towards deductible
I have 2 french bulldogs. I like that the little stuff goes towards the deductible incase something serious should happen.
Always a pleasure utilizing the Embrace…
Always a pleasure utilizing the Embrace claims process. Also, I wanted to thank Charles for patiently explaining the Wellness Benefit Coverage to me today. I didn’t realize just how comprehensive the coverage is - from annual physicals to grooming to flea & tick meds to heart worm meds.
Insurer: Embrace
By: Paul Maloy