224,825+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,825 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Fast and pleasant customer service
I have had fetch insurance for the past two year with my boxer, so when I added a new fur baby I knew I it was the right policy for her too. As I was adding the new policy, my app refreshed and sent me back to the beginning. What I did not realize, is it had already added the new policy. So, in the end, I accidentally added my new pup twice. I called fetch the next morning and spoke with Rachel. Rachel was very pleasant and immediately noticed the duplicate policy before I even needed to explain what my issue was. She quickly resolved the issue and had me on my way. This is the first time I have had to call in, and based on the quick response and action, I won't be afraid to do so again.
Insurer: Fetch Canada
By: Alicia Frosch
Denying claims that should be covered
Denying claims that should be covered, I am wasting my time with a 2nd appeal
Insurer: Pets Best
By: Jenny McCarthy
Everything takes forever and they are very difficult to get ahold of.
They say 3-5 business days but it ends up being 3-5 weeks and then randomly they'll send you an email weeks later that they're missing a document, which more often then not, they already have. And then because they put stuff on hold, once you contact them again, the entire process starts all over again and you have to wait another 3-5 weeks. It's extremely inconvenient/.
Insurer: MetLife
By: Christian
Healthy Paws - Claim Reimbursement
I have had Healthy Paws insurance for 6 years and had never filed a claim. Recently my labradoodle had a GI infection that required a few visits to the vet hospital. After the visit I logged into the Healthy Paws site to file a claim and was very surprised to learn how easy it was to submit a claim. I believe I received a message that my claim was approved within a week and a week later had a check for the amount. I highly recommend Healthy Paws for your pet. If something significant should happen to your pet it is nice to have the piece of mind that there is some coverage and financial reimbursement for the visits.
Insurer: Healthy Paws
By: Hal
The website is user friendly.
The website is user friendly and not overly complicated. I have always had a good experience with submitting claims.
Insurer: Embrace
By: Cindy Morrow
Claim process was very easy to use and…
Claim process was very easy to use and took only a few minutes to complete.
Insurer: Embrace
By: Steven
Today I spoke with the most helpful and…
Today I spoke with the most helpful and compassionate Associate, Rachel, who went above and beyond to make sure my needs were met. I really felt like me and my dog were in great hands, and she had a very compassionate and comforting candour!
Insurer: Fetch Canada
By: Jennifer Boychuk
Professional and compassionate people…
Professional and compassionate people who handled my claim promptly. Exceptional experience.
Insurer: Embrace
By: Patricia
Submitting vet and grooming bill.
While the vet claim is straight forward, it’s not as easy setting up a grooming claim.
Insurer: Embrace
By: Virginia