208,919+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,919 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Helpful fast and easy to submit a claim
Agents were very helpful, I submitted a claim, I waited about a week and had not heard anything, my claim said in process, when I called I was told I was missing documents, and as soon as I emailed my missing documents, the claim was processed right away and direct deposited into my bank account.
Insurer: Spot
By: Happy paw parents
Trupanion does not cover routine…
Trupanion does not cover routine veterinary care like annual physicals or vaccines, which is surprising given that many other pet insurance providers (such as Nationwide) include at least some preventive coverage. The monthly cost is significantly higher than other pet insurance plans I’ve had, making it especially disappointing that routine care isn’t covered at all. I can see how this policy might make sense for someone primarily concerned about major medical events, but for everyday pet care, the value just isn’t there. I insure a Bernese Mountain Dog and a cat and currently pay just over $300 per month—about $3,600 per year. I was recently notified that Trupanion has submitted a rate increase request in my state, and if approved, my premium could increase by 41%. That would push my monthly cost to over $400 for coverage that excludes most routine needs. At that point, the cost simply doesn’t justify the benefits, and I’ll likely have to cancel the policy. Overall, the value does not align with the price.
Insurer: Trupanion
By: Shannon Knowlton
I highly recommend MetLife Pet…
I highly recommend MetLife Pet insurance. Claim process is straight forward and efficient. Gives me peace of mind.
Insurer: MetLife
By: Kathleen U
I’ve been with Pets Best for five years…
I’ve been with Pets Best for five years now, and I am so glad I chose them over the other options. They’ve treated me and my dog with such fairness. Every time I submit a claim, I feel like they are on my side—they really try to understand the medical issues and look for ways to help cover the costs. The online process is a breeze, and I’m always impressed by how quickly they respond. If you’re looking for a company that actually cares about its members, I can’t recommend Pets Best enough.
Insurer: Pets Best
By: insurgmail.com
The fast response on claims
The fast response on claims. Was easy to file a claim.
Insurer: Pumpkin
By: Michel
Battling Cancer in our Lab
Sadly our lab needed surgery to remove a tumor which was found to be cancer. Pumpkin has reimbursed me within the guidelines of the policy both for the surgery and for her first chemotherapy treatment and the oncologist. We’re praying for the best outcome and it has been very helpful financially having Pumpkin coverage. Staff at Pumpkin have been very polite in communication and promptly reply to email as well.
Insurer: Pumpkin
By: Rhonda
Great experience
I never knew about pet insurance and they made the unexpected easy to deal with. The process has been great and easy. Highly recommend them.
Insurer: Trupanion
By: Ms R
So far it has been so easy to manage…
So far it has been so easy to manage submitting invoices on the app and we get our money back with no hassle or headaches.
Insurer: MetLife
By: Majida Daniel
Bait and switch
I carried their insurance for years. I never made any claims. Then they notified me that the premiums would MORE THAN DOUBLE the next month, from $177 t0 $429. Insane. Exploitative. No reason given, just because. And if you're on autopay, which I was, you might not even realize. Their coverage is mediocre to begin with but it was better than nothing -- or so I thought UNTIL I GOT NOTHING. Thanks for nothing, Healthy Paws.
Fraud insurance
I'm sure my review will get "lost" due to it being a negative review since all I'm seeing are positive reviews and I have nothing positive to say about this experience. It was mandatory for us to have fetch insurance when we adopted our kitten from the SPCA, at which time he was only a few weeks old and had a comprehensive exam prior to the adoption as well as a follow-up exam a few weeks after the adoption. We had been paying into the policy for over a year now when our 1-year-old cat had to go to the emergency hospital and receive treatment and remain inpatient for a few days. We called to confirm the policy would cover a certain percentage of the bill since it was extremely high and something that was not in the budget at the moment as well as the procedures/care was also within the scope, to which the agent confirmed and we proceeded with getting our cat the care he needed. We submitted all of the paperwork from the veterinary Hospital as required but keep getting the runaround and getting asked for ridiculous pieces of documentation that we can't produce from before we even adopted him. This is all a tactic to surpass the allowable time frame so we don't get any of our money back that we paid up front to the vet hospital. We were definitely taken advantage of, if we would have known we wouldn't get reimbursed even after jumping thru hoops we would have just applied for the care credit thru the vet hospital instead of losing all the money we paid upfront.
Insurer: Fetch
By: Kelly