223,761+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,761 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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This is my 2nd review
This is my 2nd review - I'm SO happy that I chose Embrace Pet Insurance. Excellent coverage, customer service, speed of claim processing, and best of all Embrace stands by the product they sell - peace of mind.
Insurer: Embrace
By: Donna R
Baseless Declines
Absolutely horrible company, claiming vomiting and diarrhea are pre-existing conditions regardless of the reason and any future claims for the next 12 months will be denied if they involve vomiting and diarrhea. Language from Embrace included: "A pre-existing condition can be a clinical sign of an actual diagnosed condition; however, we do not need an actual diagnosis for a clinical sign in order for it to be pre-existing." What? Clearly stating they do not need an actual diagnosis to deny a claim. Vomiting and diarrhea are symptoms, not pre-existing conditions, and can be caused by any number of diseases, incidents, etc. To arbitrarily deny any future claims regardless of the reason is absurd. This company has earned its reputation for baseless declines and I strongly recommend finding another insurer. In addition, very poor customer service with adjusters that have no direct lines...it's impossible to get in touch with anyone, let alone the same person.
Insurer: Embrace
By: Laurie Barrett
Just got Fetch for my cat Peaches
Just got Fetch for my cat Peaches. She became ill and Fetch came through quickly and with no hassle!!! I really like them and highly recommend them
Insurer: Fetch
By: Flippin Jeannie
Truly Amazing!
I have no corrective or constructive criticism for Pumpkin. They are truly amazing and I will have a policy through this company for every pet I have for the rest of my life.
Insurer: Pumpkin
By: Tesla Dawn
Josh Sabado answered all of my…
Josh Sabado answered all of my questions, clearly, politely and was very knowledgeable. I feel I understand your policies and it was an excellent experience.
Insurer: Fetch Canada
By: Ev
Your promptness in responding to our…
Your promptness in responding to our Vet bills.
Insurer: Spot
By: Bruce Marchetti
The process to turn in a claim was…
The process to turn in a claim was seamless and I received payment pretty quickly.
Insurer: Spot
By: Tonya B
Very happy with this service
Very happy with this service! Having insurance with Embrace has saved me so much money. I’m very impressed.
Insurer: Embrace
By: Natassia Newton
Profoundly dissappointed with the…
Profoundly dissappointed with the claims I have filed now over 2 months ago. Learned that Embrace was needing clarification from my Vet. I called Smiths Vetinary Hospital in Santa Fe, which is a reputable and well know long time vetinary. I let them know that Embrace had sent requests to them and they had not responded. While I was on the phone with Smiths, they emailed my felines entire medical records 3 weeks ago. USAA should reconsider who they recommend. I regret having dropped Nationwide Pet Insurance.
Insurer: Embrace
By: Jim Martinez