218,042+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,042 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I can't praise Joshua Sabado highly…
I can't praise Joshua Sabado highly enough! So calm, polite, professional. I hung up by accident and he even calledr back. He took the time to answer all of my questions so patiently. I did a lot of research before choosing Fetch, and talking to him really made me feel like I made the right choice! Please give him a raise, he's a huge credit to your company!
Insurer: Fetch
By: Claude C.
Would rate lower if I could
Again, the WORST pet insurance possible. Does nothing but delay or deny claims. If it were possible to give a lower rating, I would. FIND ANY OTHER PET INSURANCE.
Insurer: Embrace
By: KNYC
prompt and efficient
I filed a claim at 12:59 p.m. and received notice that the claim was paid at 1:21 p.m. This is a remarkable time line.
Insurer: Embrace
By: Alfred Hebert
I WOULD NOT REFER MY WORST ENEMY TO THIS UNETHICAL ORGANIZATION
EMBRACE IS NOT WORTHY OF A REVIEW, LET ALONE A POSITIVE REVIEW. FOUR DAYS AFTER PAYING AN EXPENSIVE PREMIUM TO OPEN A NEW POLICY WITH EMBRACE, THEY REFUSED A CLAIM FOR AN UNEXPECTED, TRAUMATIC EMERGENCY. I WOULD NOT REFER MY WORST ENEMY TO THIS UNETHICAL ORGANIZATION....THEIVES
Insurer: Embrace
By: David Federle
Emergency Operation
After an emergency operation on my dog for a blockage on Monday I submitted a claim that evening. By Tuesday the claim was processed and covered with a deposit in my account per the terms of the coverage. This is excellent service.
Insurer: Embrace
By: customer
The customer service is professional…
The customer service is professional and very caring about pets as well.
Insurer: Prudent Pet
By: bobbycrawfordgmail.com
Helpful and quick
I've had multiple great experiences with Embrace. It was easy to set up my insurance plan for my great dane puppy. They are always helpful when I call and claims are processed and refunded quickly.
Insurer: Embrace
By: Connie Johnson
It was easy to submit online and I…
It was easy to submit online and I received my payment within a week.
Insurer: Spot
By: Josel Duque
TRAIN YOUR EMPLOYEES
The dermatitis claim I submitted for my three year old female rotty was denied today, because Embrace says it's a pre-existing condition. She was diagnosed with dermatitis while covered by a pet insurance policy with PetPlan, before being convinced to switch over Embrace, since we're USAA members. There was no gap in coverage between the policies. Embrace is stating that since she was diagnosed with dermatitis before being covered under their policy it would be deemed pre-existing. That's the most insane thing I have ever heard. When I signed up in May 2024, I asked if diagnoses would carry over to the new policy if there was no gap in coverage (same as if a person were to switch insurance policies), but of course Embrace is now telling me that it's in their terms and conditions. That's fine having it in your terms and conditions, but perhaps train your employees to ensure they're not providing incorrect information to your potential customers, because most people are going to assume they are receiving the correct information from an employee of your company. I do not recommend Embrace!
Insurer: Embrace
By: CB