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Fast, easy--naming uploaded docs is the only difficulty
Not having to resubmit vet records for the past 2 years (since I just did that for my 1st/most recent claim). My only complaint about uploading files is that we cannot name them something that makes sense to us--they are given a "random" name & that means nothing to users, so if you are uploading docs over a few days, it's difficult to tell which docs have already been uploaded. Can you please change then naming convention to be editable by the users?
Insurer: Fetch
By: Karen
Fast, easy--naming uploaded docs is the only difficulty
Not having to resubmit vet records for the past 2 years (since I just did that for my 1st/most recent claim). My only complaint about uploading files is that we cannot name them something that makes sense to us--they are given a "random" name & that means nothing to users, so if you are uploading docs over a few days, it's difficult to tell which docs have already been uploaded. Can you please change then naming convention to be editable by the users?
Insurer: Fetch
By: Karen
Fast, easy--naming uploaded docs is the only difficulty
Not having to resubmit vet records for the past 2 years (since I just did that for my 1st/most recent claim). My only complaint about uploading files is that we cannot name them something that makes sense to us--they are given a "random" name & that means nothing to users, so if you are uploading docs over a few days, it's difficult to tell which docs have already been uploaded. Can you please change then naming convention to be editable by the users?
Insurer: Fetch
By: Karen
Fast, easy--naming uploaded docs is the only difficulty
Not having to resubmit vet records for the past 2 years (since I just did that for my 1st/most recent claim). My only complaint about uploading files is that we cannot name them something that makes sense to us--they are given a "random" name & that means nothing to users, so if you are uploading docs over a few days, it's difficult to tell which docs have already been uploaded. Can you please change then naming convention to be editable by the users?
Insurer: Fetch
By: Karen
*Updated* Lengthy wait time only to find my claim…
***updating my review because after many problems, they did resolve things and reimburse my claim. The next claim I submitted was taken care of very quickly. Still taking off a star for past issues**. Lengthy wait time only to find my claim is on hold due to records missing. They did not contact the primary vet on file. After records provided twice I received no confirmation. Told it would take ANOTHER 30 days when I called. Eventually received an email that records were missing and they couldn’t move forward with my claim because I could not get my newly adopted dog an appt anywhere within the first 14 days I had him?? Vets everywhere are extremely busy. He had a thorough exam at the first available appt within a few weeks of adoption. This claim is for an emergency situation and not a preexisting condition. Seems like they just want to avoid paying while I try to recover from this financially. Not impressed. People get insurance so they can have timely reimbursement for unexpected medical expenses, not so they can pay a fortune in premiums and wait indefinitely for a reimbursement that may or may not ever come. Do better Embrace.
Insurer: Embrace
By: Heather B
terrible experience
This company does not take customer service seriously and will take over a month on average age to process your claim. They don’t respond to emails and claim to loose your pet’s medical records.
Insurer: Figo
By: Dr. Hudson Garrett Jr
Double Surgeries
My dog started limping and took him in and it was determined after several vet and specialty vet visits, that he need surgery for a torn ACL. Pets Best processed the claim with no questions, just an itemized invoice. 2 months later, he started limping on his other leg. Yes, another torn ACL. I was worried that the insurance would not cover another claim even though it was on a different leg. But the claims process was just as easy. These are the biggest bills I've had with this dog and I'm SO glad I had insurance for peace of mind that I didn't have to worry about the costs, just the care.
Caring
I had (sadly passed recently) an 11 / 12 year old Chihuahua who had cancer. Pets Best helped me with the claims process. They did all things & sent a Sympathy card after learning my pet passed. I truly recommend this company. Just ensure to get the coverage you feel meets what you can afford. Pets Best will do the rest!
Insurer: Pets Best
By: Brenda
So glad we chose Met Life
We’ve had 4 rescues and we decided in April to purchase pet insurance. We are very happy with how easy it is to submit claims. Also, everyone I have spoken with has been extremely helpful and supportive.
We had a little hiccup at the beginning…
We had a little hiccup at the beginning but we sorted it out great customer service
Insurer: Prudent Pet
By: Dieter