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Amanda was so helpful and answered all…
Amanda was so helpful and answered all of my questions. She even gave some helpful tips to save as much as we can while still getting the best coverage since we have multiple pets! 😁
Insurer: Fetch
By: Kristi Wuthrich
Horrible Pet Insurance turn-around time!
I have abeen a customer of Pet Best Insurance and pay $110(!)/month total for both my dog and cat. I recently submitted three claims for reimbursement. One was for an RX which was processed and reimbursed in a timely manner, and the other two which were for my dog's annual exam is still "being processed" despite the fact that it has been 10+ days since it was submitted! When attempting to reach the company via email to inquire why their was a hold-up, I discovered that there was no way to do so. The only way to communicate is via phone call. I placed said call and was put thru numerous hoops and menus to attemot to reach a human. I finally refused to push anymore numbers and thus was placed on a torturous hold with the same annoying message repeated in a loop about accessing the FAQ section online. After this, I reached a lovely customer service rep (at least this was a bright spot!) who informed me that it can take 15-45 days to process a claim!! Unfortunately, there wasn't anything she could do to expedite but siad she would submit a complaint on my behalf. Needless to say, I will cancel this horrible insurance and seek a better option that can process in a timely way in the same way that they are timely to request and receive my monthly payments!
Insurer: Pets Best
By: sandra
I was always happy w/ your comp
I was always happy w/ your comp. The staff were very helpful in my filing the claims for Geiger. Was quite surprised to receive a bulk of checks last week, inspite the fact that there were a lot of claims that I filed last Sept. Thanks a lot for all your help. Will highly recommend your comp to my friends and family.
Insurer: Embrace
By: Yolanda Hackney
More Difficult than Medicare and SSA to Manage
When we signed up in 2020, they had good reviews. Once in, you have to upload all of your pets history, which we did. For 4 and a half years we have been canceled once with no notice because the card expired. Guess what, you have to reload all your doxuments, two week before we knew because we checked the card. Biggest issue is all their time, we had one claim approved to our deductible. The others they ran into lack is docs. We have a service dog, so everything has been provided every time. Their fees also are outrageous for the lack of coverage. Go anywhere but here.
Friendly and Professional
Friendly and Professional. I have had four dogs covered with this company, and have had exceptional service from them. Claims were paid promptly and those who were not, were explained to me as to why not. The staff are helpful, informative and compassionate, which is one of the reasons why I use this service. Filing a claim on line is very easy and quick, and you can check on the progress of your claim online as well. I highly recommend this insurance for your pets, from puppy to older adult, this company provides first class treatment and coverage.
Insurer: Embrace
By: tlcd4568
large increases
after first year metlife pet insurance increased 100 100% increase after first year ---- i stuck with them because first year was affordable. Now its obvious when i will need my dogs insurance most in the future it will be unaffordable for a $5500. payout yearly plan with a $250 deductlible. MetLife you are now priced out of my ballpark. ! 5
Insurer: MetLife
By: Christine
Easy to use and get reimbursed.
Easy to use and get reimbursed.
Insurer: Spot
By: Elizabeth Wong
Healthy Paws is the best!
Healthy Paws has always been there for us and especially recently with one of our cats who has been battling multiple tumors/cancers the last few years. The number of diagnostics and treatments she has had to have would have broken the bank, but Healthy Paws covered 80% minus exam fees! Incredible! Our cat is still going through chemo but is doing really well thanks to Healthy Paws. We will never not have pet insurance again for any pet and will always choose Healthy Paws knowing how great they have been to us over the years. Yes, the premiums do increase each year, but they do for my other insurances too, like human medical, auto, home, etc. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Ann Nordahl
I feel scammed
The process of submitting a claim is simple, however when your company needs more information, they should reach out rather than terminating a claim leaving me contacting them multiple times and sending information multiple times before getting a response. Additionally, pathetic excuses have been made to avoid providing coverage.
Insurer: Pets Best
By: Rachel Blumel Rice
Quick response
I appreciated the quick response to our claim and the fact that the charges for our dog's annual checkup didn't have to count against a deductible. Thank you!
Insurer: Spot
By: Mdngcrwd