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I spoke with customer service rep Tanner to set up Trupanion pet insurance for my 10-week old puppy, taking advantage of discounts offered through my VCA vet within 24 hours of his wellness exam. Tanner was so friendly, very knowledgeable and helpful. After signing up with Tanner, the next day (still within the 24-hour window), I spoke to customer service rep Dan and signed up for Trupanion's holistic services coverage. Dan was great...passionate about the work he does and explained the details of the plan. I did a lot of research between Nationwide Pet Insurance and Trupanion. Don’t be fooled by Nationwide's coverage...they can cancel your coverage at their discretion with ten days written notice. Speaking with Tanner and Dan reinforced that I made the right decision to sign up with Trupanion.

The gal at the vet took care of it for me. She had some trouble trying to link to my account at first but finally got it. And then everything worked. I hope

Very easy and quick results. I like that I receive emails advising me of the status of my claim Statements are very detailed and easy to understand.

Simple claims process and quick payments

Any contact has always been easy and everyone very helpful!

It was extremely easy to file my claim and the decision was extremely quick. Trupanion paid my veterinary hospital directly which was super helpful!

Clean-cut, straight-forward procedure for filing a claim on a well-designed website that is easy to navigate. Claim processing procedure prompt and reimbursement prompt for the amount described in the policy.

Prompt payments always and great customer service

It was my first time of claiming on my pet insurance. The personnel I dealt with were sympathetic to the illness of my animal, and quick to pre approve treatments and release monies for the claim made.

The online claims process was straight forward and easy. My only concern is that the monthly premiums keep going up and up.