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Alice was very pleasant to talk with

Lani answered the phone immediately, she was very pleasant and was able to answer my questions adequately. I have to say that Trupanion Insurance has been very helpful with our claim for Lulu and Suzie (our two female Shih Tzus). The only thing that I didn’t know was that the hospitalization was not covered. Otherwise, the payment allowed is paid very promptly to the Alta Vista Anima Hospital. Thank you so much for your service. Helene Edgington

Great service and extremely quick turnaround on claims.

Everyone was kind, knowledgeable, empathetic, and quick to process and pay my claims. Definitely will use your services again when we are ready to be pet parents again.

Dear Trupanion Team: You are amazing! I was so pokey in putting information together, having never made a claim on any insurance, anywhere! I found each of you that have spoken to me, written to me, handled my paperwork, carefully looked at what was presented absolutely professional and compassionate. Grieving pet owners need your kind of service. Of course I would send someone your way - and as I said before, should I decide to have another pet, you will surely know. I was totally comfortable with the time and care you provided the many claims given you. Thank you so very much. You have no idea how helpful this process has been for me. I also appreciate that you have treated Katie with respect. You are a fine business. Sincerely, Ruth M Phelps

I have always felt respected by the staff....great listening skills and honest responses

Customer oriented staff

Customer service and the actual insurance plans you offer

Very satisfied for my first claim easy process very happy

Customer service is very friendly and informative. I never have any problem so far. I am very satisfied with their service.