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Excellent
Excellent claim handling again. Picked my dog up at the vets @ 11:00 a.m. and I already had an email @ 3:05 the same day stating how much the insurance company would cover and that a cheque had been processed already.
Insurer: Trupanion Canada
By: Tammy
Excellent
Excellent claim handling again. Picked my dog up at the vets @ 11:00 a.m. and I already had an email @ 3:05 the same day stating how much the insurance company would cover and that a cheque had been processed already.
Insurer: Trupanion
By: Tammy
Smart Choice
We are new to Embrace but we are already impressed. They seem to be true to their word when they sold us the insurance. We picked up the insurance when our Golden was just turning five. Now at almost six years old he has been diagnosed with a heart condition. When you pick up insurance at a later age there are some pre existing condition exclusions which could be wiggle room for Embrace for non payment. With this new diagnosis we felt they made their reimbursement decisions fairly. They have been terrific about recognizing it is a new condition. The claims department has great customer service and response time. The EOB's (Explanation of Benefits ) statements are clear and understandable and payment of reimbursements are swift. We are very happy so far.
Insurer: Embrace
By: Suzanne
Amazing Coverage!
After thorough research on pet insurance for our 8 week old Labrador puppy and Healthy Paws was at the top of the list. My wife was a bit skeptical because the coverage and low monthly premium seemed too good to be true. We went ahead and purchased the pet insurance through Healthy Paws, hoping that we would never have to use it. Unfortunately, we did have to use the insurance due to multiple issues in the past few months and our puppy just turned 11 months. We have lost count of how many times we had to go to the vet for blood work and x-rays. This was the test as to whether Healthy Paws was really too good to be true. They are amazing! Everything from communication to their customer service to the reimbursement process was great. They acknowledge and confirm anything we have submitted to them by email. If we have questions, the customer service representatives are knowledgeable and friendly. As soon as our reimbursement request is approved, we receive a check within a week. AND they have sent us a personal note to check in on our puppy, which we appreciated. The past few months have been stressful, but Healthy Paws never added to that stress. They truly live up to their words and commitment to their clients. THANK YOU, Healthy Paws!
Insurer: Healthy Paws
By: Richard
Excellent Service
I was surprised at how quickly Trupanion set up the ongoing claim for Pollie's Addison's Disease. The fact that they have the Trupanion Express Claim where they will pay the veterinary clinic 90% of the claim once the one time deductible per condition at the time of the appointment is wonderful.
Insurer: Trupanion Canada
By: Tammy
Excellent Service
I was surprised at how quickly Trupanion set up the ongoing claim for Pollie's Addison's Disease. The fact that they have the Trupanion Express Claim where they will pay the veterinary clinic 90% of the claim once the one time deductible per condition at the time of the appointment is wonderful.
Insurer: Trupanion
By: Tammy
Great Insurance
Recently my little girl Saedee got bit by a dog at the dog park. She had to have a little surgery and stitches in the emergency room. I never thought this would happen to my sweet little girl but within a minute she was attacked to the tune of $810. My claim with Healthy Paws was handled professionally and with care for my precious Saedee. They were concerned for her from beginning to end. I have had Healthy Paws insurance for a few years now and am very happy with them. I received my reimbursement check within 2 weeks. I would highly recommend . I did a lot of research before choosing them and they have proven themself time and time again. So happy to have this insurance with them.
Insurer: Healthy Paws
By: Regina
GREAT Company. The best!
From the signing up, customer service, claims process and payouts everything about Healthy Paws has been nothing short of perfect. They take the time to talk with you and help you get the paperwork from the vet. They pay the claims as promised, quickly! I recommend them to everyone! I have a french Bulldog and they have their issues and I feel comfortable with healthy Paws. This is my only experience with pet insurance, but so far it has been good. I choose HP based on the review on this site when we got our frenchie and I am happy I did.
Insurer: Healthy Paws
By: Dan
Absolutely Awesome!
I've had Healthy Paws pet insurance on my dog, Cami, since I got her two years ago. They were wonderful helping me handle renal failure with my previous lab and made that sad experience alot less stressful. In fact, their excellent service, prompt claim settlement and caring followups played a large part in my decision to get another dog. Cami has had several issues already. She's an athletic, energy filled bundle of natural hunter and like a typical lab, sometimes leaps before she looks. Healthy Paws has been there for us every step of the way, making it possible for me to always give Cami the best medical care possible without hesitation. I wish I could say that I've never had to file a claim but with this little girl, they have been many and hefty! Healthy Paws lets me worry about my dog, not expenses. I wouldn't trade that for anything.
Insurer: Healthy Paws
By: Bobbi
Excellent canine AND customer care!
This was our second claim with Healthy Paws as unfortunately our sweet dobie/shepherd mix tore the ACL on both her right and left knees. Healthy Paws processed both claims immediately and our reimbursement check arrived within days of submitting. The icing on the cake was the thoughtful email they sent after her surgery to send their well wishes. I wish my own health insurance was this prompt and responsive - Healthy Paws is a great company.
Insurer: Healthy Paws
By: Clare