223,601+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,601 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Impressive
Very quick responses, kind on the phone, organized & transparent claim process.
Insurer: Spot
By: Shawnster
Mixed review
Positive: very prompt in payment, paid exactly what they said was covered. Negative: impossible to cancel policy through app. Contacted by email and did not receive response until days after my email. Called a few days before new month was to be billed asking to cancel effective immediately, they drag their feet so that they can charge one more month premium. Weighing the cost against benefits, I felt pet insurance benefits were not worth the premiums. Better to save the money for vet bills yourself.
Insurer: ASPCA
By: Tess Padilla
No payment for you!
They deny most claims. We really need ObamaCare for Pets.
Insurer: Pets Best
By: Larry Morgan
I had accidental and wellness
I had accidental and wellness. They owed me 250$ back for the wellness for the year and she had a lameness issue. I got nothing !! They told me they didn’t have enough information from the vet . They send over novels of her problems and still nothing !! I canceled it ! I wouldn’t have even gave them one star but had to to write this review!!
Insurer: Embrace
By: Kim Taylor
Pets Best is an awesome company
Pets Best is an awesome company. I have used other pet insurance companies in the past, and they couldn’t stand up to Pets Best. Great customer service, easy to use online. All around awesome!
Insurer: Pets Best
By: Tracy Pena
Service and quick reimbursements
Service and quick reimbursements
Insurer: Spot
By: Lee Nipper
Consistent,timely process of insurance
Consistent,timely process of insurance That in itself is both professional and satisfying.
Insurer: Pets Best
By: Rick Rulloda
Reimbursement Dropped After Chronic Diagnosis – No Upgrade Option
Update: Thank you for responding, Fetch. I’ve followed up via email, as I’m documenting this issue for a formal complaint. I’ve also submitted a PIPEDA request to better understand how this decision was made. I’ll continue to update this review based on how the situation unfolds. At the time of this update, I have not been offered any option to restore my original coverage—even with increased premiums. I’m hoping for transparency and a fair resolution, especially as a long-standing customer managing a chronic illness. Original post: I’ve been a Fetch customer for several years. Our dog was recently diagnosed with a chronic condition, and shortly after filing a claim, I was informed that our reimbursement rate would be reduced from 80% to 60% at renewal. I was not given the option to maintain or upgrade the coverage—even at a higher premium. This feels particularly unfair, especially as we now depend more than ever on consistent reimbursement for ongoing treatment. It also appears that this downgrade was triggered by higher claim use, which raises serious concerns about how long-term customers are treated once their pets become expensive to insure. I’ve submitted a formal complaint to Fetch and am currently gathering stories from other policyholders to determine whether this is an isolated experience or part of a broader pattern. I hope to see better transparency and support from Fetch moving forward.
Insurer: Fetch Canada
By: Alicia Kingdon
easy navigation and information
easy navigation and information
Insurer: Nationwide
By: catherine
Pets Best is the best in insurance coverage for your pet
"Pets Best is the first pet insurance I have ever had and I am so pleased with their service. Sadly my sweet kitty has been diagnosed with a heart murmur which means lots of vets visit and lots of vet bills. Pets Best makes this situation so much better, easy on line filing process and a fast claims processing with a direct deposit into my bank account. Very simple and easy to understand. It gives me piece of mind to know I will have help with my vet bills so I can put all my focus on taking care of my sweet kitty cat,"