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Pet parents across the U.S. and Canada have left over 223,999 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Heartless Company
Nothing they did was illegal. Just heartless. This is a company that only cares about making money. I was with them for 17 years. They have changed ownership and names a few times. The coverage went down and the rates kept going up. Once you decide on a pet insurance company, you're pretty well stuck as your pets age and have conditions. Know that going in. Fetch instituted deductibles PER CONDITION in recent years. That makes it nearly impossible to ever collect. An older pet, like an older human will have multiple conditions. I stayed with them because no other company would take my kitties as they aged or they were prohibitively priced. In early April, it was clear that my remaining 18 year old kitty was nearing the end. I wasn't going to go to extraordinary means to keep her alive. She had a chronic, terminal condition. I called and cancelled my policy before it renewed at the end of the month. I had a long talk with the cancellation guy, explaining clearly why I was cancelling. One would think he would pass this information along somehow. Instead, I immediately started getting automatic emails asking me to renew, as if I was just switching companies! Seriously? That was heartless enough. But, I had to put her down on 4/22, and I'd already asked if euthanasia was covered. It was in her case, as it was a continuation of a documented condition. I filed immediately, and they've paid a tiny fraction of what I've paid out to them. All legal. That's the insurance business. But, guess what? I'm still getting solicitation emails, not just one, begging me to renew! The cat is gone! If you had any heart, any communication within your company, Fetch, you'd have sent me condolences and left me alone. Instead, they send automatic, standardized, impersonal, and heartless emails that even use my cat's name! Stay far away from this company. They won't be there for you. Oh, and if you're a day late beyond their timing for filing a claim, they won't reconsider. They just won't process it. In particularly busy times in my life, I've been a little late. It didn't happen often, but no matter how long you're with them, there are no exceptions. They won't reconsider. I think venture capital and AI run this company. As long as your pet is young and healthy, you'll get low rates. But even if you stick with them, they will find ways to increase your rates and lower your coverage. No loyalty. Just know that going in.
Insurer: Fetch
By: storydrum
Amazing experience and the claim process is definitely awesome
Amazing experience and the claim process is
Insurer: Spot
By: trung tu
Service
Service, claims and pricing are great. I recommend for any pet owner.
Insurer: Spot
By: Julie Manchester
We are so happy to have Spot it is so…
We are so happy to have Spot it is so amazing to get most of your money back on vet bills!!
Insurer: Spot
By: Renatta
Easy claims submissions!
Submitting claims on the app are easy and seamless. Reimbursements are issued in a timely manner.
Insurer: Spot
By: Gigi
Fantastic representative!
Fantastic representative!
Insurer: Prudent Pet
By: tsuchygmail.com
They understood what I was trying to…
They understood what I was trying to get done and helped to get it finished.
Insurer: Prudent Pet
By: Fertbottomaol.com
HUGE PRICE INCREASES - NOT WORTH IT
Wow! On top of already exorbitant rates, I just got notice they will be raising my pets' policies by OVER DOUBLE! I have had them for years (since PetPlan), with just a few minor claims which didn't pay out much. This is absolutely ridiculous - paying more for my cats' insurance than my husband's and mine combined. Sad to think I've kept them so long. Guess I will go the route of many others and just set up a savings account for my fur-babies - wish I had done that 5 years ago. Would definitely NOT recommend.
Insurer: Fetch
By: Sara C.
I could not be more happy and thankful…
I could not be more happy and thankful with pets best. I bought this insurance not knowing if they would actually pay out on claims or if they would fight every claim. They stand by their policies and payout claims without any major issues. Thank you so much pets best for taking care of my dog!
Insurer: Pets Best
By: Daniel Meers
Easy to file a claim
Easy to file a claim. Only took about 2 weeks to process and they were expensive claims. My dog unfortunately passed away but I had no issues getting reimbursed.
Insurer: Pets Best
By: Cat