223,546+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,546 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Timely review of claims
Timely review of claims. Fairness in claim calculation i.e. reimbursement
Insurer: Spot
By: Linda Rodriguez
Disappointing Customer Service Experience During a Difficult Time
I've been a loyal customer with your company since my dog Figo was a puppy—he’s now six years old. Until now, I’ve never had to file a claim, but during a recent emergency vet visit, I reached out to customer service to explain the situation and ask whether diagnostic services—such as consultations and further review of x-rays—are covered under my plan. Unfortunately, my interaction with your support team left me feeling even more confused and unsupported during an already stressful time. Rather than addressing my actual question, the representative repeatedly emphasized that a claims adjuster would need to review medical records to determine coverage. I completely understand the need for a formal claims process, but I wasn’t asking for a guarantee—just general clarification about whether those services typically fall under my policy. In a moment when I was overwhelmed and trying to make informed decisions for my dog’s care, I felt there was a real lack of empathy and basic guidance. It wasn’t until I asked for clarification a third time that the representative finally mentioned that our plan does not include office visit or exam fee coverage—which was part of the information I was looking for. However, they never addressed the other part of my question about diagnostic coverage for the radiologist review of x-rays. I understand that you can’t guarantee coverage without a full claim review, but I expected a more informative and compassionate conversation—especially when all I was seeking was general clarification to guide my next steps for my pet’s care. Instead of helping me feel supported, the conversation made me feel like I was a nuisance for even asking, which was incredibly disheartening. As someone who has been paying into this policy for years and trusted it would help me in a time of need, this experience has made me seriously reconsider the value of this coverage and the quality of customer support.
Insurer: Figo
By: Ngan
Ease of use
Ease of use Embrace website is easy to use and been with this company for 5 years. Fast and efficient claim reimbursement.
Insurer: Embrace
By: Gerald Yanello
Spot Pet Insurance is a SCAM!
SCAMMER ALERT!!!! SPOT PET INSURANCE IS A SCAM! DO NOT USE! Purchased a wellness and accident policy. SPOT denied the wellness claim. Anaplasmosis was found during the Wellness. SPOT REFUSES TO COVER THE ILLNESS BECAUSE IT WAS FOUND IN THE WELLNESS CHECK, SAYING IT WAS PRE-EXISTING. SCAMMERS, SCAMMERS, SCAMMERS! DO NOT USE SPOT PET INSURANCE!!!!!! To Spot: Don't bother with the canned answer that means NOTHING! You screwed me!
Insurer: Spot
By: Laboo
Easy to file a claim and payment was…
Easy to file a claim and payment was quick. They lived up to all the reviews I read before buying policy. If your pet is part of the family you want the best. Thank You Spot.
Insurer: Spot
By: Robin Buckley
Andrea helped us resolve our issue
Andrea helped us resolve our issue
Insurer: Fetch
By: Tony Antoni
Ease of submitting claim
Ease of submitting claim. Reasonable time frame for review and reimbursement
Insurer: Fetch
By: Jim
Very Satisfied
Submitting claims and receiving payment from Spot is easy, efficient, and quick. Wish I had started using Spot a long time ago!
Insurer: Spot
By: Kathy Dearmas
Bonnie was very helpful with correcting…
Bonnie was very helpful with correcting my claim mistakes. She was patient and answered all my questions, except coverage, but that's not her job.
Insurer: Fetch
By: Ellen Plaine
Filing is difficult as I have been…
Filing is difficult as I have been asked to provide records other than a detailed receipt from my veterinarian
Insurer: Spot
By: Jeri Martin